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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Consumer complains that premium increases were unfair

Melvin got in touch because of a change in his circumstances and he felt he'd been paying too much for his insurance.

Insurance Pricing

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Consumer complains about a pricing mistake made on their insurance policy

Hassan contacted us after noticing a price increase on his motor insurance policy.

Insurance Pricing Distress and inconvenience Motor Insurance Up to £300

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Consumer complains about unfair price change in their insurance policy

Ralph contacted us about unfair price changes to his insurance policy after providing incorrect information.

Insurance Pricing Motor Insurance Distress and inconvenience Up to £300

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Consumer complains about an unfair change in price after a mid-term adjustment

Jackson explained he was unhappy that his insurer had sought to increase his premium by 70% during the term of his motor insurance policy.

Insurance Pricing Motor Insurance

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Consumer complains about price increase over time and misleading information at renewal

Qasim’s son made a complaint on behalf of his father about the price increase of his home insurance policy.

Insurance Pricing Motor Insurance

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Consumer complains she was misinformed when renewing her insurance policy

Kerry complained that she’d not been given enough information to make an informed choice about the cost of her insurance.

Insurance Pricing

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Consumer complains about price increases of their insurance policy at renewal

Dana complained her insurer had charged her too much for her insurance after finding a cheaper policy with another provider.

Insurance Pricing Home insurance

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Consumer complains about information not being provided for alternative policies

Laila complained her insurer overcharged her for her home insurance after she found similar cover for less online.

Insurance Pricing Home insurance

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Consumer complains about misleading information provided during her policy renewal

Alysha complained she’d paid more than she should have for her home insurance over a number of years.

Insurance Pricing Home insurance

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