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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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‘My insurer won’t pay for my preventative treatment’

Talia complains her private medical insurer won’t cover her for preventative treatment.

Insurance Private Medical Insurance Medical Conditions

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‘My insurer turned down my claim for a caesarean section, even though it was essential’

Jasmine made a complaint because the insurer declined her claim for a caesarean section.

Insurance Distress and inconvenience Up to £5,000 Medical Conditions

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Insurer refused claim because of pre-existing condition

Bodhi contacted us after his insurer declined a claim on his private health insurance policy for treatment of a lung condition.

Insurance Medical Conditions

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A consumer finds she's not covered under the terms of her lifetime care policy

Hilary complains to us when she finds that she isn’t covered under the terms of her lifetime care policy, after a fall meant she needed full-time care in a nursing home.

Insurance Life Assurance Medical Conditions

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My insurer said my ear infection was a significant change in health

Tom’s insurer said if it had been told about the ear infection, it would’ve charged an extra premium.

Insurance Medical Conditions

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