Browse our case studies to find out more about who we've helped, and what we've done.
‘My insurer won’t pay for my preventative treatment’
‘My insurer turned down my claim for a caesarean section, even though it was essential’
Insurer refused claim because of pre-existing condition
A consumer finds she's not covered under the terms of her lifetime care policy
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.