Browse our case studies to find out more about who we've helped, and what we've done.
Consumer asks us to investigate difficulties trying to take out pet insurance policy for his cat
Consumer asks us to investigate error made with his pet insurance policy
Ed's pet insurance claim
Insurer says surgery claim falls outside of policy time limits
Customer doesn’t disclose pet’s pre-existing medical condition
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, head to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, head to the Claims Management Ombudsman website for more information.