Browse our case studies to find out more about who we've helped, and what we've done.
Uneven concrete flooring – subsidence or poor construction?
Consumer complains when insurer cancels policy and declines claim because of misrepresentation
Insurer says it’s not liable for preventative work – our investigation found otherwise
Insurer says previous insurer liable for subsidence claim
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.