Case studies

A company's director got in touch after they experienced bad customer service from their bank, which caused some inconvenience to their operations.

Banking SME Distress and inconvenience Up to £100

Stuart contacted us after his insurer said it wouldn't pay for treatment it had originally agreed to pay for.

Insurance Distress and inconvenience Up to £100

Elena contacted us when repairs to her car took longer than she was told, and didn't accept the amount of compensation being offered.

Repairs Motor Insurance Distress and inconvenience Up to £100

Carolina brought a complaint to us after her insurer made a mistake taking payment for her contents insurance.

Contents insurance Insurance Distress and inconvenience Up to £100

George got in touch after asking his mortgage lender for a payment holiday, and noticed that the lender had spelt his name wrong in some of their correspondence to him.

Mortgages Distress and inconvenience Up to £100

Ibrahim asked us to investigate whether his insurer should pay him compensation for an administrative error it made during the renewal of his pet insurance policy.

Pet Insurance Insurance Distress and inconvenience Up to £100

Dan came to us with his complaint as he had to travel to another branch of his bank when his local one was closed, and he didn't think the bank had done enough.

Banking Distress and inconvenience Up to £100