Browse our case studies to find out more about who we've helped, and what we've done.
Small business complains about customer service received from bank
Consumer complains insurer should honour treatment after policy is cancelled
Consumer gets in touch about the wait for her car to be fixed
Consumer complains about how insurer takes payment for contents insurance
Consumer complains after mortgage lender makes mistakes in correspondence
Consumer asks us to investigate error made with his pet insurance policy
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.