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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Hinesh’s mortgage repayment holiday is marked on his credit file

Hinesh said his mortgage lender made life more difficult when he tried to rearrange his finances after losing his job and his income.

Vulnerable Customers Mortgages

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Aoife's bank kept sending letters to her husband after he died

When Aiofe’s husband died, she informed all the banks where he had accounts. But one bank continued to send letters to him.

Banking Vulnerable Customers

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Health problems made it hard for Derek to get to his bank branch

The bank told Derek it had to do security checks in person, but did he really need to travel to his bank? Or was there another way?

Vulnerable Customers Banking

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Maureen felt pressured into buying life assurance while grieving

Maureen took out two life policies just after her husband passed away, when she didn’t feel ready to make financial decisions.

Vulnerable Customers Life Assurance

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