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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Couple complain when whole of life policy sold to them doesn’t fit their needs

Doug and Cheryl got in touch with us as they didn’t believe the whole of life policy they were recommended to get was right for them.

Whole of life assurance

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Consumer complains after his insurer reviews his policy and asks him to double his premiums

When Randall took out his whole of life policy, he didn't expect anything to change with it. But he came to us when the business reviewed the policy and told him he'd either have to reduce the final payout or double his contributions.

Whole of life assurance Investments

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‘I thought I’d taken out a lifetime cover policy for my care, but then I found out that my benefit level had been reduced’

Ahmed complains about the reduction in the level of benefit of his long-term care plan.

Insurance Whole of life assurance

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Couple's whole-of-life policy not suited to family needs

Julian and Francoise believed the whole-of-life policy they had been sold did not match their needs. After reviewing their circumstances we agreed.

Whole of life assurance Life Assurance Insurance

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Whole-of-life policy review results in increased premiums

Carlos was told he'd have to pay an increased premium or reduce the life cover provided. We found the business hadn't made it clear that could happen when it sold the policy.

Whole of life assurance Life Assurance Insurance

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Whole-of-life policy reviewed and changed without customer's knowledge

Our investigation found that the business had notified the customer, but due to having an old address, she didn’t receive the letter. She also claimed she was unaware of plan reviews, but the evidence suggested otherwise.

Whole of life assurance Life Assurance Insurance

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