We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
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Decision Reference DRN-6048817
17 Feb 2026 MARSH LIMITED UpheldInsuranceDRN-6048817 The complaint Mr L complains about Marsh Ltd trading as Marsh Commercial (“Marsh”) and the sale of his commercial vehicle insurance policy. What happened The claim and complaint circumstances are well known to both parties. So, I don’t intend to list them chronologically in ... (3 pages)View decision -
Decision Reference DRN-5938188
17 Feb 2026 INTACT INSURANCE UK LIMITED UpheldInsuranceDRN-5938188 The complaint Mrs T’s complained about how Intact Insurance UK Limited have dealt with the claim she made after cracks appeared in her property. What happened In 2022, Mrs T contacted Intact after she noticed cracks appearing in parts of her home. Intact started investigatin... (3 pages)View decision -
Decision Reference DRN-6059928
17 Feb 2026 Oakbrook Finance Limited Not upheldConsumer CreditDRN-6059928 The complaint OAKBROOK FINANCE LIMITED trading as Likely Loans (‘Oakbrook’) provided Mrs G with a loan in August 2019. The loan was for £1,000 and was due to be repaid in 24 monthly instalments of around £65. Mrs G says the credit was provided irresponsibly. What happened ... (2 pages)View decision -
Decision Reference DRN-6013419
17 Feb 2026 Trading 212 UK Limited Not upheldInvestmentsDRN-6013419 The complaint Mr M opened a Contracts for Differences (‘CFD’) account with Trading 212 UK Limited (‘T212’) in February 2025. On Friday 4 April 2025 he had open trades in the account, and they were exposed to high volatility in the markets over the weekend that followed. He ... (5 pages)View decision -
Decision Reference DRN-5714070
17 Feb 2026 Shawbrook Bank Limited Not upheldConsumer CreditDRN-5714070 The complaint Mr and Mrs H complaint is, in essence, that Shawbrook Bank Limited (“Shawbrook”) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2) de... (7 pages)View decision -
Decision Reference DRN-6116534
17 Feb 2026 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-6116534 The complaint Mr D complains Clydesdale Bank Plc trading as Virgin Money (Virgin) failed to send him certificates of interest despite requesting them multiple times. What happened Mr D explained he telephoned Virgin on 2 June 2025 to request the certificates of interest for ... (3 pages)View decision -
Decision Reference DRN-6120410
17 Feb 2026 Logbook Lending Limited Not upheldConsumer CreditDRN-6120410 The complaint Mr S complains that Logbook Lending Limited trading as Logbookloans247 was irresponsible in its lending to him, applied unfair and disproportionate charges to his account and didn’t provide sufficient forbearance. Mr S wants a refund of all interest and charges... (4 pages)View decision -
Decision Reference DRN-5740195
17 Feb 2026 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5740195 The complaint P, a limited company has complained about the actions of Bank of Scotland plc when it closed its foreign currency account. P is being represented by its director Mr S. What happened The detailed background of this complaint is well known to both parties. So, ... (4 pages)View decision -
Decision Reference DRN-6156171
17 Feb 2026 Specialist Motor Finance Limited Not upheldConsumer CreditDRN-6156171 The complaint Mr A has complained that Specialist Motor Finance Limited (SMF) unfairly provided him with credit for a car. What happened In November 2019, Mr A entered into a finance agreement with SMF for the purchase of a car as shown below. Date Amount of credit Term Mo... (3 pages)View decision -
Decision Reference DRN-6157406
17 Feb 2026 St. James's Place Wealth Management Plc Not upheldInvestmentsDRN-6157406 The complaint The Estate of Mr and Mrs C complain that St. James’s Place Wealth Management Plc (SJPWM) provided unsuitable inheritance tax planning advice. The complaint has been brought by the executors of the Estate of the late Mr and Mrs C, who also act as trustees. What... (3 pages)View decision