We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 382298 results
-
Decision Reference DRN-5868808
12 Nov 2025 Prodigy Finance LTD Not upheldConsumer CreditDRN-5868808 The complaint Mr S complains that Prodigy Finance Limited (‘Prodigy’) haven’t administered his loan in accordance with the terms and conditions of his account and haven’t communicated clearly with him. Mr S wants his loan reworking and compensation for his distress and inco... (3 pages)View decision -
Decision Reference DRN-5775465
12 Nov 2025 Black Horse Limited Not upheldConsumer CreditDRN-5775465 The complaint Mr H complains that Black Horse Limited trading as Land Rover Financial Services (“Black Horse”) mis-sold him a hire purchase agreement. What happened in August 2024 Mr H acquired a new car at a cost of £111,000. He says the dealer told him that if he entered i... (4 pages)View decision -
Decision Reference DRN-5670102
12 Nov 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5670102 The complaint Mrs A is unhappy that Starling Bank Limited (Starling) hasn’t refunded all the payments she made after falling victim to a purchase scam. What happened In summary, Mrs A was looking to book flights and contacted what she believed was a legitimate travel compan... (4 pages)View decision -
Decision Reference DRN-5843080
12 Nov 2025 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-5843080 The complaint Mr L complains Creation Consumer Finance Ltd (Creation) incorrectly charged him interest on a fixed-sum loan agreement. What happened In July 2020, Mr L bought furniture from a home improvement retailer (which I’ll call “R”) with a fixed-sum loan provided by C... (3 pages)View decision -
Decision Reference DRN-5895193
12 Nov 2025 U K Insurance Limited Not upheldInsuranceDRN-5895193 The complaint Mr H has complained that U K Insurance Limited (UKI) unfairly refused to pay a claim he made on his motor insurance policy, cancelled the policy and also accused him of fraud. Mr H's policy is branded in the name of his car’s manufacturer. But as UKI is th... (2 pages)View decision -
Decision Reference DRN-5840061
12 Nov 2025 The Claims Experts Ltd Not upheldClaims ManagementDRN-5840061 The complaint Miss G is unhappy with the service provided by The Claims Experts Ltd trading as Impakt Claims (Impakt) after it dealt with irresponsible lending complaints on her behalf. What happened Miss G instructed Impakt to deal with irresponsible lending complaints aga... (3 pages)View decision -
Decision Reference DRN-5781236
12 Nov 2025 Zenauto Limited Not upheldConsumer CreditDRN-5781236 The complaint Mr M complains that Zenauto Limited terminated his finance agreement and repossessed his car. What happened In June 2022 Mr M entered into a hire agreement with Zenauto to hire a new car. Under this he paid a deposit of £3,000 and this was to be followed by 47 ... (2 pages)View decision -
Decision Reference DRN-5930668
12 Nov 2025 FORISGFS UK LIMITED UpheldBanking and PaymentsDRN-5930668 The complaint Miss D complains that FORISGFS UK LIMITED trading as Crypto.com delayed in providing a statement setting out her account transactions, for a mortgage application, leading her to not being able to get such a favourable mortgage rate. What happened Miss D applied... (2 pages)View decision -
Decision Reference DRN-5683204
12 Nov 2025 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5683204 The complaint Ms B complains that MONEYBARN NO.1 LIMITED approved a finance agreement for a vehicle that she could not afford to repay and so lent to her irresponsibly. What happened On 12 November 2021, Ms B agreed to purchase a car using Moneybarn finance. It was for a car... (3 pages)View decision -
Decision Reference DRN-5934187
12 Nov 2025 ClearBank Limited UpheldBanking and PaymentsDRN-5934187 The complaint J, a limited company, complains that ClearBank Limited won’t refund all the money it has lost as a result of a ‘safe account’ scam. Mr and Mrs W are J’s directors – and have brought this complaint on J’s behalf. ClearBank Limited, partners with Tide to provide... (6 pages)View decision
