We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 382298 results
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Decision Reference DRN-5938644
10 Nov 2025 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-5938644 The complaint Miss T complains about the quality of a car that was supplied through a hire purchase agreement with Blue Motor Finance Ltd (BMF). What happened The circumstances surrounding this complaint and my initial findings were set out in my provisional decision which ... (2 pages)View decision -
Decision Reference DRN-5702786
10 Nov 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5702786 The complaint Mr A complains that HSBC UK Bank Plc (‘HSBC’) won’t reimburse the funds he lost when he says he fell victim to a scam. What happened Mr A says that through his work he met someone I’ll refer to as R in this decision. Over time Mr A and R built a relationship an... (3 pages)View decision -
Decision Reference DRN-5907938
10 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5907938 The complaint Mr H, through his representative, complains that Barclays Bank UK PLC trading as Tesco Bank lent to him irresponsibly by approving a credit card for him which he says he could not afford to repay. What happened On 13 March 2023, Mr H applied to Tesco Bank for a... (3 pages)View decision -
Decision Reference DRN-5924724
10 Nov 2025 BMW Financial Services (GB) Limited UpheldConsumer CreditDRN-5924724 The complaint Mr Z is unhappy with how BMW Financial Services (GB) Limited BMWFS’) are reporting a hire purchase agreement to the credit reference agencies. What happened In August 2014, Mr Z was supplied with a used car through a hire purchase agreement with BMWFS. The agr... (4 pages)View decision -
Decision Reference DRN-5763315
10 Nov 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5763315 The complaint Miss M complains that Nationwide Building Society issued a cheque to her daughter with her surname spelt incorrectly. Miss M is also unhappy with delays in Nationwide issuing a replacement cheque and the customer service she received. What happened Nationwide ... (3 pages)View decision -
Decision Reference DRN-5872616
10 Nov 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5872616 The complaint Mrs F complains that Bank of Scotland plc trading as Halifax (‘Halifax’) won’t refund the money she lost as the result of a scam. What happened The background to this complaint isn’t in dispute, so I won’t go into detail. But, in summary, this is my understand... (3 pages)View decision -
Decision Reference DRN-5571192
10 Nov 2025 First Central Insurance Management Limited Not upheldConsumer CreditDRN-5571192 The complaint Mr V complains about an outstanding debt with First Central Insurance Management Limited (“FCIML”) which has impacted his credit file. What happened In April 2022, Mr V took out an insurance policy to insure a car. To pay for the policy, Mr V took out a credit... (4 pages)View decision -
Decision Reference DRN-5929396
10 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5929396 The complaint Mr G complains that Barclays Bank UK plc trading as Tesco Bank (‘Tesco’) failed to log a complaint about his credit card account and call him back. Mr G is unhappy with the service and communication he received. Mr G wants Tesco to pay him compensation for his ... (3 pages)View decision -
Decision Reference DRN-5682907
10 Nov 2025 Lendable Ltd UpheldConsumer CreditDRN-5682907 The complaint Mr B has complained about the quality of a car he acquired using finance from Lendable Ltd trading as Autolend. What happened On 16 October 2024, Mr B entered into a finance agreement with Autolend, for a used car. However, in January 2025 he contacted Autolend... (2 pages)View decision -
Decision Reference DRN-5936495
10 Nov 2025 Red Sands Insurance Company (Europe) Limited Not upheldInsuranceDRN-5936495 The complaint Ms L’s complaint is about a claim she made on her Red Sands Insurance Company (Europe) Limited ‘Red Sands’) pet insurance policy, which Red Sands declined. Ms L says Red Sands treated her unfairly. What happened I issued a provisional decision in respect of Ms... (3 pages)View decision
