We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 382298 results
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Decision Reference DRN-5767689
10 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5767689 Complaint Miss S complains that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her and therefore she shouldn’t have been accepted for it. Background In May 2017, Moneybar... (3 pages)View decision -
Decision Reference DRN-5937965
10 Nov 2025 Starling Bank Limited UpheldBanking and PaymentsDRN-5937965 The complaint F, a limited company, complains that Starling Bank Limited (‘Starling’) won’t refund the money they lost as the result of a scam. Mr W, a director, brings the complaint on behalf of F. What happened In August 2024, Mr W was contacted by someone who said they ... (5 pages)View decision -
Decision Reference DRN-5630825
9 Nov 2025 eToro (UK) Ltd Not upheldInvestmentsDRN-5630825 The complaint Mr G complains eToro (UK) Ltd (“eToro”) failed to protect him as a vulnerable consumer from taking risks he couldn’t afford and upon withdrawal charged him substantial currency conversion fees it hadn’t clearly disclosed. Mr G says eToro claimed he wasn’t vulne... (6 pages)View decision -
Decision Reference DRN-5928146
9 Nov 2025 Barclays Bank Plc Not upheldInvestmentsDRN-5928146 The complaint Mr A complains that Barclays Bank Plc failed to inform him of a corporate action on his dealing account. He went on to say that he didn’t receive shares that he thought he should’ve done in the new investment that then followed. Mr A would now like compensation... (6 pages)View decision -
Decision Reference DRN-5793132
9 Nov 2025 Halifax Share Dealing Limited Not upheldInvestmentsDRN-5793132 The complaint Ms S complains that Halifax Share Dealing Limited (‘HSDL’) took too long moving her investments from another provider into their service. What happened In early 2022, Ms S contacted HSDL to make enquiries about transferring her investments to them from a busin... (3 pages)View decision -
Decision Reference DRN-5683483
9 Nov 2025 Startline Motor Finance Limited Not upheldConsumer CreditDRN-5683483 The complaint Miss M is unhappy that a car supplied to her under a hire purchase agreement with Startline Motor Finance Limited (Startline) was not of satisfactory quality and misdescribed. When I refer to what Miss M has said and what Startline have said, it should also be... (4 pages)View decision -
Decision Reference DRN-5863615
8 Nov 2025 esure Insurance Limited UpheldInsuranceDRN-5863615 The complaint Miss Y complains that esure Insurance Limited trading as Sheilas’ Wheels (esure) unfairly recorded a fault claim against her following a collision involving a third party. What happened Miss Y held a motor insurance policy with esure. She was involved in a coll... (3 pages)View decision -
Decision Reference DRN-5665849
8 Nov 2025 Evolution Insurance Company Limited Not upheldInsuranceDRN-5665849 The complaint Mrs K complains about Evolution Insurance Company Limited (“Evolution”) for its decision not to attend and offer support after she experienced an escape of water at her home. She wants Evolution to reimburse the costs she spent on a private contractor, and to p... (2 pages)View decision -
Decision Reference DRN-5863209
7 Nov 2025 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-5863209 The complaint Mr T complains that a used car he acquired via a conditional sale agreement with Santander Consumer (UK) Plc wasn’t of satisfactory quality. What happened In October 2024 Mr T entered into a 60-month conditional sale agreement for a used car. The car was around... (5 pages)View decision -
Decision Reference DRN-5755469
7 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5755469 The complaint Ms B complains Barclays Bank UK PLC won’t refund her in full for the money she says she lost to a scam. What happened Ms B used her Barclays account to send a series of payments totalling £17,000 to a company, “H”, in 2020. It was part of a group of property/re... (3 pages)View decision
