We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 387321 results
-
Decision Reference DRN-5921084
6 Jan 2026 BMW Financial Services (GB) Limited Not upheldConsumer CreditDRN-5921084 The complaint Mr H complains that a hire purchase agreement with BMW Financial Services (GB) Limited, trading as BMW Financial Services, under which a car was supplied to him was unaffordable for him. He also complains that he was given incorrect information about the agreem... (3 pages)View decision -
Decision Reference DRN-5878125
6 Jan 2026 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5878125 The complaint Mr P’s complaint is, in essence, that Mitsubishi HC Capital UK PLC trading as Novuna (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (as amended) (the... (15 pages)View decision -
Decision Reference DRN-6012219
6 Jan 2026 Santander Consumer (UK) Plc Not upheldConsumer CreditDRN-6012219 The complaint Mrs J complains about incorrect charges that Santander Consumer (UK) Plc (“Santander”) added to her car lease account and the adverse effect it had on her credit file. When I refer to what Mrs J said and what Santander said, it should also be taken to include ... (5 pages)View decision -
Decision Reference DRN-6038580
6 Jan 2026 Lendable Ltd Not upheldBanking and PaymentsDRN-6038580 The complaint Miss R complains that Lendable Limited, trading as Zable, lent to her irresponsibly when it provided her with a credit card account with a £200 credit limit. What happened Miss R applied to Zable for a credit card account in January 2025. Her application was ac... (2 pages)View decision -
Decision Reference DRN-5761552
6 Jan 2026 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5761552 The complaint Mr O complains that Monzo Bank Ltd (Monzo, hereinafter) hasn’t refunded the losses he’s incurred when falling victim to a job task scam. What happened Mr O found the scam via an advert online in the summer of 2023. He was contacted by the scammer with a commi... (5 pages)View decision -
Decision Reference DRN-5807522
6 Jan 2026 Zopa Bank Limited Not upheldBanking and PaymentsDRN-5807522 The complaint Mr R complains Zopa Bank Limited is holding him liable for a credit card which he says was taken out and used fraudulently. What happened Mr R reports that, around January or February 2024, he received a call claiming fraud was being committed against him and t... (3 pages)View decision -
Decision Reference DRN-5796911
6 Jan 2026 PayPal UK Ltd Not upheldBanking and PaymentsDRN-5796911 The complaint A company that I will refer to as D, complains that that PayPal UK Ltd unfairly blocked its account and stopped it from accessing money held in the account. Mr S, a director of D, brings the complaint on behalf of D. What happened D opened an account with Pay... (3 pages)View decision -
Decision Reference DRN-5998079
6 Jan 2026 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5998079 The complaint Mrs M’s complaint is, in essence, that Clydesdale Financial Services Limited, trading as Barclays Partner Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with her under section 140A of the Consumer Cred... (4 pages)View decision -
Decision Reference DRN-6048094
6 Jan 2026 Blue Motor Finance Ltd UpheldConsumer CreditDRN-6048094 The complaint Mrs M is unhappy that a car supplied to her under a hire purchase agreement with Blue Motor Finance Ltd (‘BMF’) was of an unsatisfactory quality. What happened In August 2024, Mrs M was supplied with a used car through a hire purchase agreement with BMF. She p... (4 pages)View decision -
Decision Reference DRN-6057441
6 Jan 2026 Ageas Insurance Limited UpheldInsuranceDRN-6057441 The complaint Mr and Mrs M complained about the customer service they received from Ageas Insurance Limited (“Ageas”) under their home insurance claim and the subsequent delays they experienced. Mr and Mrs M had representation for parts of the complaint, but for ease and sim... (5 pages)View decision
1 of 38733
Next