We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 393318 results
-
Decision Reference DRN-6016808
24 Feb 2026 Barclays Bank UK PLC Not upheldConsumer CreditDRN-6016808 The complaint Mr O complains that Barclays Bank UK PLC trading as Tesco Bank rejected his loan application. What happened On 13 June 2025 Mr O applied for a loan online. Tesco Bank issued a credit agreement for signing on 15 June 2025. On 20 June 2025 Mr O contacted Tesco Ba... (3 pages)View decision -
Decision Reference DRN-6178166
24 Feb 2026 Shawbrook Bank Limited Not upheldConsumer CreditDRN-6178166 The complaint Mrs B and the estate of the late Mr B’s complaint is, in essence, that Shawbrook Bank Limited (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Consumer Credit Act 1974 (as ame... (12 pages)View decision -
Decision Reference DRN-5643462
24 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5643462 The complaint Mr L is a director of a company which I’ll refer to as D. Mr L complains on D’s behalf that Revolut Ltd is holding D liable for payments which he says were unauthorised. What happened The details of this complaint are well known to both parties. So, rather than... (4 pages)View decision -
Decision Reference DRN-6104423
24 Feb 2026 Shawbrook Bank Limited Not upheldConsumer CreditDRN-6104423 The complaint Mr B’s complaint is, in essence, that Shawbrook Bank Limited (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’), and (2) decidin... (11 pages)View decision -
Decision Reference DRN-6178091
24 Feb 2026 Nationwide Building Society Not upheldBanking and PaymentsDRN-6178091 The complaint Ms O complains Nationwide Building Society blocked her accounts despite the fact that she abandoned the transaction she was going to make. She complains Nationwide Building Society’s actions caused her considerable distress and inconvenience. What happened Ms O... (2 pages)View decision -
Decision Reference DRN-5804266
24 Feb 2026 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5804266 The complaint Mr Z complains Monzo Bank Ltd restricted his account for over a day whilst he was abroad. He complains its agents then gave him inconsistent information when he questioned what was happening. He also complains Monzo Bank Ltd took too long to deal with his subse... (2 pages)View decision -
Decision Reference DRN-6046633
24 Feb 2026 Next Retail Limited Not upheldConsumer CreditDRN-6046633 The complaint Miss B complains that Next Retail Limited trading as Next Online (“Next”) lent to her irresponsibly. What happened In October 2024, Miss B applied for an account with Next. Her application was approved on 29th October, and she was provided with a £600 credit li... (3 pages)View decision -
Decision Reference DRN-6148350
24 Feb 2026 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-6148350 The complaint Mr G complains that HSBC UK Bank Plc (HSBC) acted irresponsibly when they agreed to lend to him. What happened Mr G successfully applied for a credit card with HSBC in June 2025 with a credit limit of £5,500. He raised a complaint with HSBC in October 2025 to ... (4 pages)View decision -
Decision Reference DRN-6109735
24 Feb 2026 Shawbrook Bank Limited Not upheldConsumer CreditDRN-6109735 The complaint Mrs B and Mr B’s complaint is, in essence, that Shawbrook Bank Limited (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (... (10 pages)View decision -
Decision Reference DRN-5837809
24 Feb 2026 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5837809 The complaint Mr and Mrs P, complain that HSBC UK Bank Plc won’t reimburse them after they lost money to what they consider to be an investment scam. For ease of reading and as he’s done most of the correspondence on the complaint, I’ll mostly just refer to Mr P where I mean... (6 pages)View decision
1 of 39332
Next