We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380600 results
-
Decision Reference DRN-5931587
6 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5931587 The complaint Miss E complains Revolut Ltd acted unfairly by not refunding a payment she made using her debit card. What happened In December 2024, Miss E purchased a bracelet and trainers from a company I’ll refer to as S. She paid a total of £4,697.95 using her Revolut debit ... (4 pages)View decision -
Decision Reference DRN-5493490
28 Oct 2025 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-5493490 The complaint Mr E complains that Hargreaves Lansdown Asset Management Limited (‘HL’) unfairly sold his shares without his permission. Mr E states that he’s missed out on c£14,000 in investment growth because of HL’s actions so he’d like them to reinstate the shares that the... (4 pages)View decision -
Decision Reference DRN-5627998
28 Oct 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5627998 THE COMPLAINT Mrs B complains that Monzo Bank Ltd (“Monzo”) will not reimburse her money she says she lost when she fell victim to a scam. Mrs B is represented by ‘Ask A Barrister (Financial Claims)’ in this matter. However, where appropriate, I will refer to Mrs B solely ... (3 pages)View decision -
Decision Reference DRN-5841895
28 Oct 2025 AutoMoney Limited UpheldConsumer CreditDRN-5841895 The complaint Mr W complains about the quality of a used car he acquired through a hire purchase agreement (HPA), financed by AutoMoney Limited (AutoMoney). Mr W is also unhappy as he says the car’s mileage was misrepresented at the time of the sale, and he never received th... (9 pages)View decision -
Decision Reference DRN-5727107
28 Oct 2025 Protector Insurance UK Not upheldInsuranceDRN-5727107 The complaint Ms M and Mr M complain about the way Protector Insurance UK (“Protector”) handled a claim they made on an insurance policy for their leasehold flat. Mr M has acted as the main representative during the claim and complaint process. So, for ease of reference, I ... (4 pages)View decision -
Decision Reference DRN-5864912
28 Oct 2025 Vitality Health Limited Not upheldInsuranceDRN-5864912 The complaint Mr S and Ms S are unhappy that Vitality Health Limited (Vitality) declined their private medical insurance claim. What happened Mr S has a private medical insurance policy. He added Ms S to his policy on 2 June 2025. The underwriter on the policy is Vitality. ... (3 pages)View decision -
Decision Reference DRN-5881403
28 Oct 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5881403 The complaint Mr P complains that Barclays Bank UK PLC failed to pursue a chargeback on his behalf. What happened On 26 November 2024 Mr P bought goods from a retailer at a cost of £3,798 using his Barclays account. The invoice shows that the goods were a special order and w... (3 pages)View decision -
Decision Reference DRN-5866185
28 Oct 2025 Advantage Insurance Company Limited UpheldInsuranceDRN-5866185 The complaint Mr B complains about the way Advantage Insurance Company Limited (“Advantage”) settled his motor insurance claim. What happened Mr B made a claim on his commercial van insurance policy with Advantage in January 2024. Advantage settled the claim, but he says th... (3 pages)View decision -
Decision Reference DRN-5912377
28 Oct 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5912377 The complaint Mr B has complained that Santander UK Plc won’t refund the money he lost after falling victim to a scam. What happened In 2021, Mr B was introduced to a cryptocurrency investment scheme by a friend, which turned out to be a scam. To fund his investment, Mr B ma... (5 pages)View decision -
Decision Reference DRN-5909025
28 Oct 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5909025 The complaint Mr M complains that Barclays Bank UK PLC didn’t handle his chargeback request properly. What happened Mr M made a significant number of transactions on an app which gained online access to models. According to Barclays these totalled £1,342.17. He believed he w... (2 pages)View decision
1 of 38060
Next
