We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN-5058644
4 Feb 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5058644 The complaint Mr P has complained that The Prudential Assurance Company Limited completed an Uncrystallised Funds Pension Lump Sum withdrawal from his pension plan when instead he wanted to only take his tax-free lump sum entitlement. Mr P has claimed that he’s suffered a fi... (4 pages)View decision -
Decision Reference DRN-4977321
4 Feb 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4977321 The complaint Mr T has complained, via a Claims Management Company (‘CMC’) about a transfer of his Prudential Assurance Company Limited (‘Prudential’) personal pension to an occupational pension scheme in February 2013. Mr T says Prudential failed in its responsibilities whe... (5 pages)View decision -
Decision Reference DRN-5286170
3 Feb 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5286170 The complaint Mr R, with the help of a professional representative, has complained about a transfer from his The Prudential Assurance Company Limited (Prudential) deferred annuity pension policy to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in Malta in October... (16 pages)View decision -
Decision Reference DRN-5294271
30 Jan 2025 The Prudential Assurance Company Limited Not upheldInsuranceDRN-5294271 The complaint Mr Z and the estate of Mrs Z complain that The Prudential Assurance Company Limited hasn’t fairly settled a critical illness claim Mrs Z made on a Home Purchaser policy. What happened Mr and Mrs Z took out a Home Purchaser policy in 1999 to protect their mortga... (3 pages)View decision -
Decision Reference DRN-5285958
24 Jan 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5285958 The complaint Mr K has complained about a transfer of his Prudential Assurance Company Limited personal pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in March 2016. Mr K’s QROPS was subsequently used to invest in various assets including a bond and fra... (10 pages)View decision -
Decision Reference DRN-5051950
23 Jan 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5051950 The complaint Mr D complains about the advice given by The Prudential Assurance Company Limited (‘Prudential’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a Bond Section 32 personal pension. He says the advice was unsuitable for hi... (4 pages)View decision -
Decision Reference DRN-5270988
17 Jan 2025 The Prudential Assurance Company Limited UpheldInvestmentsDRN-5270988 The complaint Mr B complains that The Prudential Assurance Company Limited (‘Prudential’) failed to pay him the maturity value it originally promised him on 28 November 2023 for his endowment savings policy. Instead it has paid a maturity value which was over £17,000 lower. ... (4 pages)View decision -
Decision Reference DRN-5243597
16 Jan 2025 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-5243597 The complaint Mr H’s complaint is about a mortgage endowment policy he had with the Prudential Assurance Company Limited. He is unhappy about its administration of the policy in the months before it’s maturity because of how it dealt with an assignment that was recorded on i... (4 pages)View decision -
Decision Reference DRN-4926161
15 Jan 2025 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4926161 The complaint Mrs O has complained about Prudential Assurance Company Limited (Prudential). Mrs O is the trustee of a Prudence Savings Account her sister took out with Prudential. Mrs O has recently found that should have been administering the account and receiving statement... (3 pages)View decision -
Decision Reference DRN-4862525
14 Jan 2025 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4862525 The complaint The estate of Mrs S complained about The Prudential Assurance Company Limited (The Prudential). The executors have tried to get The Prudential to pay an inheritance tax bill using a HMRC form, but they have said it has refused. They said this has cost the estat... (3 pages)View decision