We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN7610515
7 Jul 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs P are complaining about the incorrect termination of their life cover policy by The Prudential Assurance Company Limited. They requested to withdraw some of the value but instead Prudential mistakenly terminated the entire policy.background Mr P called Prud... (3 pages)View decision -
Decision Reference DRN2407668
5 Jul 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs C’s complaint is that she is unhappy with The Prudential Assurance Company Limited as her fund value decreased between her receiving the retirement quotations and the annuity.Mrs C states that she was disadvantaged when her employer’s pension scheme was replaced with a... (2 pages)View decision -
Decision Reference DRN8795448
30 Jun 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs L’s complaint concerns her endowment savings policy with The Prudential Assurance Company Limited . The policy was started in 1987 for 30 year term with a monthly premium of £30. Mrs L says she was told the maturity value would be around £50,000, both by the adviser a... (2 pages)View decision -
Decision Reference DRN0717931
28 Jun 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P complains that The Prudential Assurance Company Limited (Prudential) have caused him delays when trying to access his pension benefits. As a result Mr P says he has suffered financially and has had to cancel a holiday as a result.backgroundMr P contacted Prudential ... (3 pages)View decision -
Decision Reference DRN0186794
20 Jun 2016 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs P’s complaint concerns the recommendation a twenty year term mortgage endowment policy by The Prudential Assurance Company Limited in1997. They believe the policy was unsuitable and the premiums should be refunded with interest. They are represented by a clai... (3 pages)View decision -
Decision Reference DRN0664378
17 Jun 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M complains that The Prudential Assurance Company Limited didn’t make clear annual commission payments would be made to his Independent Financial Adviser (IFA) from his with-profits annuity. He thinks it was obliged to check that he’d agreed to make the payments befo... (2 pages)View decision -
Decision Reference DRN0786481
16 Jun 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr G is unhappy that The Prudential Assurance Company Limited won’t allow him to take his deferred annuity as a lump sum.backgroundMr G has two deferred annuities with Prudential. These were set up by the trustees of his former occupational pension scheme when the scheme ... (3 pages)View decision -
Decision Reference DRN6498267
6 Jun 2016 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr K complains that The Prudential Assurance Company Limited (“Prudential”) did not contact him on his normal retirement date. This meant that he missed out on retirement benefits.backgroundMr K held a Prudential deferred annuity relating to his previous employer’s pensi... (3 pages)View decision -
Decision Reference DRN6453748
25 May 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W complains about advice given to him by the Prudential Assurance Company Limited to invest in a with-profits bond. Mr W invested a lump sum in 1997 and a further lump sum in 1999. Mr W is represented by a claims management company that makes a number of point... (3 pages)View decision -
Decision Reference DRN3956462
16 May 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr H complains that The Prudential Assurance Company Limited misled him about the level of cover that his whole-of-life assurance policy would provide. He is being helped with his complaint by his wife.backgroundMr H took out a whole-of-life policy in 1990. The Prudentia... (2 pages)View decision