We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN1230956
12 May 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr F is unhappy about the level of pension that The Prudential Assurance Company Limited (Prudential) is paying to him. He says it’s altered its contract with him and is paying him less than it should under his policy. backgroundMr F had a personal pension with Prudentia... (3 pages)View decision -
Decision Reference DRN0093093
3 May 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs L complain about the Prudential Assurance Company Limited. They say the business sold them an unsuitable mortgage endowment policy. They also say the term of the policy and the related mortgage do not match and that they were wrongly advised to surrender an... (5 pages)View decision -
Decision Reference DRN2291022
28 Apr 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S’ endowment policy with The Prudential Assurance Company Limited was forfeited in 2012 because premiums went unpaid. Mr S says he didn’t cancel the direct debit, and didn’t receive any notification about this as Prudential changed his address without his permission.bac... (2 pages)View decision -
Decision Reference DRN2910246
25 Apr 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S complains that his endowment policy recently matured with a value which is less than his mortgage amount. He thinks The Prudential Assurance Company Limited (“Prudential”) has shown gross incompetence in its investment management. backgroundMr S took out a low star... (2 pages)View decision -
Decision Reference DRN1938899
25 Apr 2016 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr S complains that The Prudential Assurance Company Limited has provided poor service in handling his mortgage endowment policy and that it’s delaying payment on maturity.backgroundMr S and his then wife had a mortgage endowment policy with Prudential. In 2006 he got ... (2 pages)View decision -
Decision Reference DRN8404061
20 Apr 2016 The Prudential Assurance Company Limited UpheldInsurance (excluding PPI)Ms S has complained about The Prudential Assurance Company Limited’s failure to let her know that her income protection insurance policy would end on her 60th birthday. Ms S says that as a result she was denied the opportunity to take out a policy with another insurer... (2 pages)View decision -
Decision Reference DRN8919749
19 Apr 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs A complain they were mis-sold term assurance policies by The Prudential Assurance Company Limited.backgroundMr and Mrs A met with an advisor from the business in May 1997 to review their financial needs. Mrs A took out a term assurance policy with cover of ... (2 pages)View decision -
Decision Reference DRN3419693
14 Apr 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs D’s complaint concerns investment advice she received from The Prudential Assurance Company Limited in 2014. In brief, she feels its advisers failed to do as asked and to explain their recommendations in a way she could understand. backgroundOur adjudicator didn’t re... (2 pages)View decision -
Decision Reference DRN9616876
8 Apr 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B complains about his mortgage endowment policy taken out with The Prudential Assurance Company Limited in 1990.backgroundThe complaint was considered by one of our adjudicators who didn’t uphold it. Mr B didn’t agree and so the matter has been passed to me to deci... (2 pages)View decision -
Decision Reference DRN6059255
7 Apr 2016 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr A’s complaint is about the advice he received from The Prudential Assurance Company Limited (referred to from now on as Prudential) about his pension plan. He states that he was told that he would be able to switch his funds to cash without incurring a charge. How... (3 pages)View decision