We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
-
Decision Reference DRN0264732
30 Mar 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMs J complained about The Prudential Assurance Company Limited (Prudential) because her annuity is less than she had expected. background Ms J had a personal pension (PP) with Prudential. She went on to buy an annuity from them in 2013. Ms J complained as her monthly an... (3 pages)View decision -
Decision Reference DRN4612285
29 Mar 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C has complained to The Prudential Assurance Company Limited about the performance of his personal pension plan (PPP). He’s unhappy because he invested £600 in 1988 but he only received £573.47 when took his benefits as a lump sum in September 2015.backgroundMr C too... (3 pages)View decision -
Decision Reference DRN9250977
29 Mar 2016 The Prudential Assurance Company Limited UpheldPayment protection insurance (PPI)Mr and Mrs P say The Prudential Assurance Company Limited (“Prudential”) mis-sold them a mortgage payment protection insurance (MPPI) policy.backgroundThis complaint is about a regular premium MPPI policy taken out with a mortgage in 1999. It’s not clear whether Prude... (2 pages)View decision -
Decision Reference DRN3773192
24 Mar 2016 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr L has complained about The Prudential Assurance Company Limited. He is unhappy that it wouldn’t let him pay increased pension contributions into his personal pension policy without advice from an independent financial adviser (IFA). He says that the condition is u... (3 pages)View decision -
Decision Reference DRN2438854
24 Mar 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMiss P complained that The Prudential Assurance Company Limited (Prudential) won’t pay some of her pension benefits to her now. backgroundMiss P needs to release some money from her pension to pay off a loan. She’s said that if she can’t do that she’ll lose her hou... (1 page)View decision -
Decision Reference DRN0033627
24 Mar 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs W’s ‘with-profits’ endowment savings plan, which also included term assurance, recently matured and they received less than expected. They want The Prudential Assurance Company Limited to pay them £10,000 as this was the maturity value they say they were to... (2 pages)View decision -
Decision Reference DRN0018630
22 Mar 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMiss K is the representative of the estate of the late Mr W and is being assisted with her complaint by a family member. She’s complaining about The Prudential Assurance Company Limited because it didn’t pay out on Mr W’s life insurance policy following his death.ba... (3 pages)View decision -
Decision Reference DRN3486875
16 Mar 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains that The Prudential Assurance Company Limited (“Prudential”) changed the reference number and payment date for his annuity. He wants it re-instated exactly as when it was set up.backgroundMr C has an annuity with Prudential. He complained to it on 30 Septe... (2 pages)View decision -
Decision Reference DRN1960504
16 Mar 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M complains that The Prudential Assurance Company Limited (“Prudential”) insist he take financial advice before it will accept a transfer of funds from another pension scheme.backgroundMr M wants to transfer funds from his former employer’s scheme to his Prudential ... (2 pages)View decision -
Decision Reference DRN4458368
14 Mar 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs E complains about two policies held by Mrs C, her late grandmother, with The Prudential Assurance Company Limited. And a policy held by Mrs D, her late aunt. She says Prudential failed to confirm: who cashed her late grandmother’s policies; what happened to her ... (2 pages)View decision