We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN5690212
11 Mar 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr K complained that The Prudential Assurance Company Limited (Prudential) didn’t give him all of the options available when he set up his annuity.backgroundIn 2015 Mr K made a number of enquiries about his retirement annuity contract (RAC). His RAC had a guaranteed ra... (3 pages)View decision -
Decision Reference DRN0517793
2 Mar 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMiss N’s complaint is about the sale of her Teachers’ Additional Voluntary Contributions(“TAVC”) pension policy by The Prudential Assurance Company Limited (“Prudential”). Miss N says she wasn’t told about the option to buy ‘Past Added Years’ within her Teachers’ Pension... (3 pages)View decision -
Decision Reference DRN4039094
29 Feb 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr G complains that a term assurance policy was mis-sold to him by The Prudential Assurance Company Limited. He is being helped with his complaint by a representative. backgroundMr G took out a level term assurance policy in 2001. The adviser completed a fact find based... (2 pages)View decision -
Decision Reference DRN4941524
24 Feb 2016 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mr and Mrs J say that The Prudential Assurance Company Limited (Prudential) mis-sold them mortgage payment protection insurance (PPI).backgroundMr and Mrs J re-mortgaged their home in 1998. At the same time they bought monthly premium PPI to cover their repayments if ... (3 pages)View decision -
Decision Reference DRN4942004
24 Feb 2016 The Prudential Assurance Company Limited UpheldPayment protection insurance (PPI)Mr and Mrs M complain that The Prudential Assurance Company Limited (“Prudential”) mis-sold them mortgage payment protection insurance (“PPI”).backgroundMr and Mrs M applied for PPI in 1998 during a personal financial review with a Prudential advisor. The policy cost £11.4... (2 pages)View decision -
Decision Reference DRN3063883
19 Feb 2016 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mr and Mrs C say that The Prudential Assurance Company Limited (Prudential) mis-sold them mortgage payment protection insurance (PPI).backgroundMr and Mrs C took out a mortgage in 1999. At the same time they bought monthly premium PPI to cover their repayments if Mr C... (2 pages)View decision -
Decision Reference DRN8082380
12 Feb 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMs P says she did not agree to The Prudential Assurance Company Limited (“Prudential”) transferring her pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”). backgroundMs P lived overseas with her husband. When they separated Ms P returned to the UK. Ms ... (3 pages)View decision -
Decision Reference DRN4538172
12 Feb 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr T complained because The Prudential Assurance Company Limited (Prudential) failed to add bonuses to his plan. Mr T doesn’t think Prudential’s offer to make this right is enough.background Prudential failed to apply rebates, called loyalty bonuses to Mr T’s plan f... (2 pages)View decision -
Decision Reference DRN4086785
9 Feb 2016 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs E, through her representative Mr E, complains about poor customer service from The Prudential Assurance Company Limited. She says she’s been provided with misleading and incorrect explanations from Prudential, as well as inconsistent and poor product information.b... (2 pages)View decision -
Decision Reference DRN9174448
9 Feb 2016 The Prudential Assurance Company Limited UpheldPayment protection insurance (PPI)Mr and Mrs M complain that The Prudential Assurance Company Limited (“Prudential”) mis-sold them a mortgage payment protection insurance (“MPPI”) policy in 1999.backgroundOur adjudicator was of the view that the complaint should be upheld. Prudential did not agree with t... (3 pages)View decision