We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN0985585
28 Jan 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs M has complained, through a representative, about The Prudential Assurance Company Limited (Prudential). She believes they gave her unsuitable advice to take out a Free Standing Additional Voluntary Contribution (FSAVC) plan without advising her on the benefits she ... (3 pages)View decision -
Decision Reference DRN9824115
21 Jan 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W complains about how The Prudential Assurance Company Limited (“Prudential”) dealt with his surrender request in respect of two policies. backgroundIn late July 2014 Mr W requested the surrender of two policies that had been assigned to him.The funds in these two ... (2 pages)View decision -
Decision Reference DRN9960202
18 Jan 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs G complain that a mortgage protection plan was mis-sold to them by The Prudential Assurance Company Limited.backgroundMr and Mrs G took out a repayment mortgage in 2001. They also took out a mortgage protection plan which provided level term life assurance (w... (3 pages)View decision -
Decision Reference DRN3728624
18 Jan 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P complains that The Prudential Assurance Company Limited (Prudential):- won’t pay him the full amount he’s due under his matured endowment policy; and-couldn’t trace his policy sooner. background In May 1989 Mr P took out a mortgage endowment policy. The policy was ... (2 pages)View decision -
Decision Reference DRN6300610
14 Jan 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M is unhappy that Prudential Assurance Company Limited withdrew their offer of an extended hiatus for payments to his pension plan. Prudential made Mr M’s plan “paid up” as he couldn’t make good payment arrears. background Mr M took a payment hiatus on his plan bet... (3 pages)View decision -
Decision Reference DRN6882945
11 Jan 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs H, through a representative, complain that The Prudential Assurance Company Limited mis-sold them a mortgage endowment policy. Mr and Mrs H say Prudential led them to believe that the policy would pay out enough to cover their mortgage along with an addit... (2 pages)View decision -
Decision Reference DRN6323135
7 Jan 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionssummary of complaintMr K’s complaint concerns the sale of a Teachers’ Additional Voluntary Contributions (“TAVC”) policy by a representative of The Prudential Assurance Company Limited (“Prudential”). Mr K says he thought he’d instead signed up to increase his contribution... (13 pages)View decision -
Decision Reference DRN8825192
7 Jan 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs M complained The Prudential Assurance Company Limited (Prudential) gave her unsuitable advice when she was made bankrupt.backgroundMrs M was made bankrupt in 1993 and stopped making contributions to the pension plan she had started with Prudential the year before.... (3 pages)View decision -
Decision Reference DRN6488071
5 Jan 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S complains that the way The Prudential Assurance Company Limited (Prudential) set up his pension policies led to him paying higher charges. He also complains that Prudential led him to believe he had to take out life assurance cover, when he didn’t.backgroundI issued... (5 pages)View decision -
Decision Reference DRN4302821
4 Jan 2016 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr B was advised to start a personal pension by The Prudential Assurance Company Limited. He complained about that in 1993 and received a refund of his own contributions. Recently, he has received statements showing that he still has some benefits with Prudential as ... (3 pages)View decision