We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN9122600
18 Dec 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsThe representatives of the estate of the late Mr W have complained that, due to a series of delays caused by the Prudential Assurance Company Limited in providing information about a pension plan, the opportunity was missed to transfer his pension before his death.... (3 pages)View decision -
Decision Reference DRN5974503
17 Dec 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs G complain about what they say is the Prudential Assurance Company Limited’s refusal to pay out the proceeds of their mortgage endowment policy.backgroundMr and Mrs G first complained to the business. The business upheld their complaint in part. It said tha... (2 pages)View decision -
Decision Reference DRN5135279
17 Dec 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs T complain that The Prudential Assurance Company Limited caused delays in making the maturity payment on their mortgage endowment policy.background Mr and Mrs T had a mortgage endowment policy with The Prudential which was due to mature in July 2015. When ... (2 pages)View decision -
Decision Reference DRN7767032
16 Dec 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs H are being represented by their financial adviser. They’re complaining about The Prudential Assurance Company Limited because it reduced the cover provided by their whole-of-life insurance policy and didn’t offer them the option of retaining cover at the or... (5 pages)View decision -
Decision Reference DRN8456800
15 Dec 2015 The Prudential Assurance Company Limited Not upheldBanking and creditThis complaint is about an early repayment charge (ERC) that The Prudential Assurance Company Limited has charged Mr and Mrs M. To resolve this complaint, Mr and Mrs M want Prudential to refund the ERC.backgroundAfter Mr and Mrs M took out their lifetime mortgage, ... (2 pages)View decision -
Decision Reference DRN5026223
15 Dec 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B complained the annual statements he received from The Prudential Assurance Company Limited (Prudential) over-stated the value of his pension fund.background In 1997 Mr B had three plans in his employer’s pension scheme (PS). These were closed for further payments ... (2 pages)View decision -
Decision Reference DRN9074334
9 Dec 2015 The Prudential Assurance Company Limited UpheldPayment protection insurance (PPI)Miss C says that The Prudential Assurance Company Limited (“Prudential”) mis-sold her a regular premium mortgage payment protection insurance (PPI) policy.backgroundMiss C took out a mortgage in 1999. At the same time Prudential sold her PPI to cover her repayments if sh... (2 pages)View decision -
Decision Reference DRN5560425
4 Dec 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr N’s complaint is in several parts: He has a pension plan with the Prudential Assurance Company Limited. He wants to take the maximum tax-free cash and then withdraw money from time to time through an income drawdown plan (with Prudential). But Prudential says he ... (11 pages)View decision -
Decision Reference DRN4184479
3 Dec 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsThis complaint is being made by Mr M as attorney for Mr H. Mr M’s complaint is about The Prudential Assurance Company Limited’s (‘Prudential’) late identification of an error with a trust of Mr H’s policy set up in 2007. On realising the trust wasn’t correctly se... (4 pages)View decision -
Decision Reference DRN5968101
3 Dec 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs F complains that she has not received an amount due to her from the Prudential Assurance Company Limited. The money is the value of an endowment policy she had with the business. She says she did not receive the money in 1998 and that it cannot be proved what ... (2 pages)View decision