We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
-
Decision Reference DRN5819625
3 Dec 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M represents the estate of his late father. He complains that The Prudential Assurance Company Limited (“Prudential”) wrongly paid the death benefit from his late father’s pension plan to his late father’s partner.backgroundMr M does not agree with Prudential’s ... (2 pages)View decision -
Decision Reference DRN9800595
30 Nov 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr H has complained about his falling with-profit annuity income. He says this is because The Prudential Assurance Company Limited (Prudential) haven’t managed the with-profit fund effectively.backgroundIn 1995, Mr H set up two with-profit annuities with The Equitable Life... (3 pages)View decision -
Decision Reference DRN9283863
30 Nov 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr O complains about the income choice plan recommended by The Prudential Assurance Company Limited (“Prudential”). He says by not being advised to take maximum income at onset he has been financially disadvantaged as that maximum level has now reduced. He also says P... (2 pages)View decision -
Decision Reference DRN9164248
27 Nov 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs H complains about a life policy that she took out in 1987 with The Prudential Assurance Company Limited.Prudential says that the policy was surrendered in late 1988, but Mrs H believes that she never received any surrender payment. backgroundMrs H requested proof fro... (2 pages)View decision -
Decision Reference DRN7374312
27 Nov 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs R complain that the Prudential Assurance Company Limited gave them wrong information about their policies. As a result they say they have lost financially and want to be compensated.backgroundMr and Mrs R complain that an advisor from the business gave them ... (2 pages)View decision -
Decision Reference DRN3756460
26 Nov 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr K’s complaint against Prudential Assurance Company Limited (“Prudential”) is about his with-profits annuity. He says it is unacceptable that his income has fallen by over half. And that Prudential will not let him protect his future income. backgroundMr K’s three ... (2 pages)View decision -
Decision Reference DRN2093918
25 Nov 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr E complains about advice from The Prudential Assurance Company Limited (‘Prudential’) to transfer from his occupational pension scheme to a personal pension plan.backgroundOne of our adjudicators looked at Mr E’s complaint. She said that Prudential had carried out a r... (2 pages)View decision -
Decision Reference DRN4665909
19 Nov 2015 The Prudential Assurance Company Limited Not upheldInsurance (excluding PPI)Mr K has complained through a representative about the amount paid by The Prudential Assurance Company Limited in settlement of a critical illness claim under his endowment mortgage policy.backgroundMr K held an endowment mortgage policy since 1996. The policy was original... (2 pages)View decision -
Decision Reference DRN1413950
18 Nov 2015 The Prudential Assurance Company Limited UpheldPayment protection insurance (PPI)Mr and Mrs N complain that The Prudential Assurance Company Limited (Prudential) mis- sold them a regular premium mortgage payment protection insurance (MPPI) policy.backgroundMr and Mrs N applied for a mortgage with Prudential in January 1998. It appears they were sold ... (3 pages)View decision -
Decision Reference DRN8577010
16 Nov 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs N complain that The Prudential Assurance Company Limited (The Prudential) delayed in paying out on their mortgage endowment policy at maturity which caused them financial loss.backgroundMr and Mrs N took out a mortgage endowment policy with the Prudential in... (2 pages)View decision