We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN3372794
5 Nov 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs M complained that The Prudential Assurance Company Limited (Prudential) led them to believe everyone had to pay the initial charge for investing in the recommended offshore bond, and that they’d also have to pay to transfer ISAs. They feel they could ha... (4 pages)View decision -
Decision Reference DRN0192996
4 Nov 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs M and Mr M complain that an appointed representative of The Prudential Assurance Company Limited (Re Max 2000) sold them a mortgage endowment policy that wasn’tsuitable for their needs.background Mrs M and Mr M took out a unit-linked endowment policy in 2000 thr... (2 pages)View decision -
Decision Reference DRN5691187
3 Nov 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs K complain that The Prudential Assurance Company Limited’s predecessor company (the business) mis-sold them a policy which included joint life and critical illness, mortgage payment benefit, waiver of premium benefit and unemployment cover. They say they were ... (6 pages)View decision -
Decision Reference DRN5720287
3 Nov 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs G complain about the mortgage endowment policy they held with The Prudential Assurance Company Limited that matured in December 2014. They say that: they were mis-sold the policy as, amongst other things, they were told it was guaranteed to pay out the t... (3 pages)View decision -
Decision Reference DRN0176350
29 Oct 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs S has complained to The Prudential Assurance Company Limited about errors it made when handling her personal pension.backgroundMrs S received a share of her husband’s pension when they divorced. The pension was invested with Prudential. It was intended that the m... (2 pages)View decision -
Decision Reference DRN3634397
26 Oct 2015 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)This complaint is about the sale of a regular premium mortgage payment protection insurance (MPPI) policy. The policy was sold in 1999 by The Prudential Assurance Company Limited (Prudential).backgroundMr and Mrs B say they were mis-sold this policy when they were re-m... (3 pages)View decision -
Decision Reference DRN2671066
26 Oct 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs W complains that The Prudential Assurance Company Limited (Prudential) gave her the impression, in its marketing material, that an anticipated bonus rate (ABR) of 5% was an appropriate choice for the starting income of her with-profits annuity (WPA). She wants Prudent... (3 pages)View decision -
Decision Reference DRN0528905
16 Oct 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B’s complaint concerns how The Prudential Assurance Company Limited (the business) has dealt with his possible claim on the proceeds of a policy taken out by his great uncle. He says it has failed to undertake its responsibility to identify the correct beneficiary o... (5 pages)View decision -
Decision Reference DRN6531254
13 Oct 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs A complain that The Prudential Assurance Company Limited mis-sold them a mortgage endowment policy that didn’t suit their needs.backgroundMr and Mrs A took out a mortgage endowment policy with the Prudential in 1997 for a little over £30,000. The policy was ... (2 pages)View decision -
Decision Reference DRN4585280
9 Oct 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs S complains that The Prudential Assurance Company Limited surrendered two whole- of-life policies taken out for her but she didn’t receive the money from them. backgroundTwo separate whole-of-life policies with Prudential were taken out on Mrs S’ life. The first w... (1 page)View decision