We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN9262390
9 Oct 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMs R has complained about information given to her by the Prudential Assurance Company Limited (Prudential) at the time she was selecting her pension benefits. Ms R says she was wrongly advised that she wouldn’t be able to take her pension as a cash lump sum. back... (3 pages)View decision -
Decision Reference DRN4279354
8 Oct 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P’s representatives complained that The Prudential Assurance Company Limited (Prudential) advised him to start a Free Standing Additional Voluntary Contribution (FSAVC) plan instead of joining his in-house Additional Voluntary Contribution (AVC) scheme.backgroundIn Octobe... (3 pages)View decision -
Decision Reference DRN5375067
8 Oct 2015 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)This complaint is about the sale of a regular premium mortgage payment protection insurance (MPPI) policy. The policy was sold in July 2000 by The Prudential Assurance Company Limited (Prudential).backgroundMr and Mrs B say they were mis-sold this policy when they were... (2 pages)View decision -
Decision Reference DRN4909518
7 Oct 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B has raised a number of concerns about The Prudential Assurance Company Limited. In particular he feels that they have failed to provide him with accurate information about his pension figures.backgroundI issued my provisional decision on 6 March 2014. A copy is att... (4 pages)View decision -
Decision Reference DRN1651535
6 Oct 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs K complains that The Prudential Assurance Company Limited made mistakes and delayed in surrendering part of her investment bond. This caused her a great deal of worry, inconvenience and upset.backgroundMrs K has an investment bond with Prudential which she gets a mon... (3 pages)View decision -
Decision Reference DRN2838172
2 Oct 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr G complains about the sale of a mortgage endowment policy in 1984. The Prudential Assurance Company Limited is responsible for the sale.backgroundThe business upheld the complaint. It agreed that Mr G had been mis sold the policy. It calculated what redress was d... (3 pages)View decision -
Decision Reference DRN1228145
30 Sep 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr T has complained that The Prudential Assurance Company Limited have mis-managed his with-profits pension fund. He also says they’ve applied high charges to his fund.backgroundMr T took out a with-profits pension plan with Prudential in around 1988. However, he’s unh... (2 pages)View decision -
Decision Reference DRN0385345
30 Sep 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains as the executor of his late mother’s estate. He says The Prudential Assurance Company Limited has failed to trace and pay out on his late mother’s life assurance policy.backgroundPrudential did not uphold the complaint. It said it had been unable to loc... (2 pages)View decision -
Decision Reference DRN7862210
30 Sep 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr Y says that The Prudential Assurance Company Limited didn’t give him enough detail about alternatives to an annuity, so that he could make an informed choice at retirement.backgroundMr Y reached his plan’s selected retirement age in October 2014. He’d accumulated ... (3 pages)View decision -
Decision Reference DRN9332243
30 Sep 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr D complained he’d lost out because he relied on misleading information from The Prudential Assurance Company Limited (Prudential).backgroundMr D had a section 32 pension plan with Prudential with a guaranteed minimum pension (GMP). As he approached 55 in April 2015 he c... (3 pages)View decision