We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN5595675
30 Sep 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr N’s complaint concerns a policy held with The Prudential Assurance Company Limited. He says the business allowed the surrender of the policy to a third party without his agreement. backgroundThe complaint was reviewed by an adjudicator who thought it shouldn’t be uphel... (3 pages)View decision -
Decision Reference DRN2913091
30 Sep 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S complains he was mis-sold a term assurance policy by The Prudential Assurance Company Limited as he thought he was getting a pension policy that would last for the whole of his life.backgroundPrudential did not uphold the complaint. It said the normal sales pr... (2 pages)View decision -
Decision Reference DRN4901563
24 Sep 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs H complains about the whole-of-life policy she has with The Prudential Assurance Company Limited. It’s been reviewed and she’s been asked to significantly increase her premiums to keep the amount of benefit the policy would provide. Mrs H’s son brings the complaint ... (2 pages)View decision -
Decision Reference DRN5838939
21 Sep 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs J complain that they were mis-sold a mortgage endowment policy in 1999 by The Prudential Assurance Company Limited. Mr and Mrs J complain that Prudential mis-sold the policy because:-their attitude to risk wasn’t assessed;- they weren’t told there could b... (3 pages)View decision -
Decision Reference DRN7034138
18 Sep 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs W have complained about The Prudential Assurance Company Limited. They say; -the final surrender value for their policy has been calculated incorrectly; -the policy has been mismanaged, and -that they have received very poor service from the business.ba... (3 pages)View decision -
Decision Reference DRN0356315
16 Sep 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W says that he was misled by The Prudential Assurance Company Limited when he made a fund switch in his pension annuity. backgroundMr W has an annuity with Prudential. He contacted them to ask about making a fund switch. He wanted to consolidate his position as ... (2 pages)View decision -
Decision Reference DRN1762052
11 Sep 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs T’s complaint against The Prudential Assurance Company Limited is about a tax-free cash payment it made to her in error from her pension. Prudential asked for the money to be repaid.background Mrs T received a portion of her ex-husband’s pension thorough a pension sh... (3 pages)View decision -
Decision Reference DRN9555806
8 Sep 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr C complained that The Prudential Assurance Company Limited had refused to pay the annuity it guaranteed in a quotation. That was even though he had accepted the quotation well within the guarantee period. backgroundMr C had a pension policy with Prudential. He was abou... (2 pages)View decision -
Decision Reference DRN6997113
3 Sep 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr R complains that The Prudential Assurance Company Limited delayed the surrender of his investment and this led to him incurring a tax penalty.backgroundThe complaint was considered by one of adjudicators who felt the complaint should not succeed. Briefly, he sai... (2 pages)View decision -
Decision Reference DRN7823293
3 Sep 2015 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mr and Mrs C say The Prudential Assurance Company Limited mis-sold them a mortgage payment protection insurance (PPI) policy.backgroundThe complaint is about a monthly premium PPI policy taken out with a mortgage in 1999.Our adjudicator didn’t uphold the complaint. Mr a... (2 pages)View decision