We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
-
Decision Reference DRN-5028916
13 Jan 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5028916 The complaint Mr N has complained, through his representative, that The Prudential Assurance Company Limited (‘Prudential’) undertook insufficient due diligence when transferring his personal pension to a Qualifying Recognised Overseas Pension Scheme (‘QROPS’) In October 201... (5 pages)View decision -
Decision Reference DRN-5036405
8 Jan 2025 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-5036405 The complaint The estate of Mrs D complained about The Prudential Assurance Company Limited (The Prudential). The estate complained that it continued to charge fees on an investment plan, and it shouldn’t have done. The estate would like The Prudential to pay what the policy... (4 pages)View decision -
Decision Reference DRN-4961013
8 Jan 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4961013 The complaint Mr A has complained about a transfer of his The Prudential Assurance Company Limited (‘Prudential’) personal pension to the Focusplay Retirement Benefit Scheme (‘the scheme’) – an occupational pension scheme (‘OPS’) – in February 2016. The scheme has been suspe... (9 pages)View decision -
Decision Reference DRN-5045212
7 Jan 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5045212 The complaint Mr K has complained, through his representatives, that The Prudential Assurance Company Limited (‘Prudential)’ undertook insufficient due diligence when transferring his personal pension to a Qualifying Recognised Overseas Pension Scheme (‘QROPS’) in 2017. Mr ... (5 pages)View decision -
Decision Reference DRN-5217633
2 Jan 2025 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-5217633 The complaint Mr M complains that The Prudential Assurance Company Limited has failed to treat him fairly when it delayed the payment of some pension benefits due to him. What happened Mr M is terminally ill. So in this complaint he has been represented by a family member wh... (4 pages)View decision -
Decision Reference DRN-3472703
24 Dec 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3472703 The complaint Mr G has complained about the actions of The Prudential Assurance Company Limited (“Prudential”) when it transferred his personal pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in 2016. Mr G’s pension was subsequently used to invest in var... (9 pages)View decision -
Decision Reference DRN-5043849
19 Dec 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5043849 The complaint Mrs M, represented by her adviser, complains that The Prudential Assurance Company Limited didn’t provide the required warnings that she would exceed her lifetime allowance (LTA) when withdrawing money from her pension arrangements held with it. What happened T... (8 pages)View decision -
Decision Reference DRN-4955911
18 Dec 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4955911 The complaint Mr F has complained, via a representative, about a transfer of his Prudential Assurance Company Limited (‘Prudential’) personal pension to a small self-administered scheme (‘SSAS’) in June 2016. Mr F’s SSAS was subsequently used to invest in Llana Beach Resort,... (10 pages)View decision -
Decision Reference DRN-4858699
17 Dec 2024 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4858699 The complaint Mr H complains about the handling of his With-profit Bonds invested with The Prudential Assurance Company Limited (Prudential). His complaint relates to administrative errors made and his previous complaints not being fully addressed. What happened Mr H has ra... (3 pages)View decision -
Decision Reference DRN-5200435
11 Dec 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5200435 The complaint Mr H has complained about a transfer of his personal pension with The Prudential Assurance Company Limited to a Qualifying Recognised Overseas Pension Scheme (QROPS) in Gibraltar in November 2014. Mr H says he has lost out financially as a result. Mr H says Pru... (8 pages)View decision