We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN4224800
3 Sep 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr W complains about the level of service he has received from The Prudential Assurance Company Limited (Prudential). He also complains about the performance of his with profits policy and Prudential’s charges.background In October 2013, Mr W asked Prudential for specific... (4 pages)View decision -
Decision Reference DRN0628739
28 Aug 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr B complains that the Prudential Assurance Company Limited (Prudential) advised him to take out a new pension plan, instead of increasing his contributions into his first plan, which led to him paying higher charges. backgroundMr B took out a Personal Retirement Plan ... (3 pages)View decision -
Decision Reference DRN5039575
28 Aug 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M has complained about the level of income he’s been receiving from his with-profits annuity (WPA) with Prudential Assurance Company Limited (‘Prudential’). backgroundMr M has said that in the last five or six years the income from his WPA with Prudential has fallen fa... (2 pages)View decision -
Decision Reference DRN9993341
21 Aug 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr H has complained that The Prudential Assurance Company Limited wrongly informed him that he would be able to draw further lump sums from his Prudential Income Choice Annuity as well as having an annuity.backgroundMr H met with an adviser from Prudential in October 20... (4 pages)View decision -
Decision Reference DRN8986448
20 Aug 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S complains that The Prudential Assurance Company Limited (“Prudential”) did not offer him an enhanced annuity when he took his retirement benefits. He wants Prudential to pay him compensation.backgroundMr S had a stakeholder pension with Prudential. Prudential wrote... (2 pages)View decision -
Decision Reference DRN8429909
13 Aug 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr H has complained about The Prudential Assurance Company Limited (Prudential) because it will not cancel his annuity. backgroundMr H had two pension funds with other providers. In January 2014 he used both his pension funds to buy an annuity with Prudential. The an... (3 pages)View decision -
Decision Reference DRN8561347
13 Aug 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsEMC Advisory Services Limited (“EMCAS”), on behalf of the estate of Mr N, complain that advice by The Prudential Assurance Company Limited (“the firm”) to start a Free Standing Additional Voluntary Contribution (“FSAVC”) scheme was unsuitable for Mr N.backgroundA fact find... (2 pages)View decision -
Decision Reference DRN2745202
10 Aug 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains that The Prudential Assurance Company Limited (“Prudential”) mis-sold his pension as it has not performed as well as he was led to believe it would. He is also unhappy with the customer service he has received from Prudential.backgroundMr C took out a wit... (2 pages)View decision -
Decision Reference DRN9916549
7 Aug 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C’s complaint is against The Prudential Assurance Company Limited. He says that it advised him to buy an annuity that was unsuitable as it carried a degree of risk that his income could fall.backgroundPrudential didn’t uphold the complaint. It said that Mr C had bo... (3 pages)View decision -
Decision Reference DRN7507954
6 Aug 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr C complains that The Prudential Assurance Company Limited (“the firm”) gave unsuitable advice to take out a Free Standing Additional Voluntary Contribution plan (“FSAVC”). If suitably advised he would have bought added years in his employers scheme. backgroundThe compl... (3 pages)View decision