We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN9773702
3 Aug 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr S complains The Prudential Assurance Company Limited unreasonably delayed paying the maturity value of his endowment policy. And gave the wrong information to him and his adviser when he contacted it to establish what was happening.backgroundPrudential upheld his comp... (3 pages)View decision -
Decision Reference DRN7317432
31 Jul 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr J’s complaint concerns the amount he received when he surrendered some of his investment policies. He says he was told by a representative of The Prudential Assurance Company Limited (“Prudential”) that the date used to calculate the value of his policies would b... (2 pages)View decision -
Decision Reference DRN7811555
31 Jul 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B has compl ained about The Prudential Assurance Company Limited because he wasn’t told the value of his bond would be reduced by a market value reduction (MVR).background Mr B had a Prudential with-profits bond. In December 2013, he asked to cash in after cal... (3 pages)View decision -
Decision Reference DRN3349008
30 Jul 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S complains about The Prudential Assurance Company Limited (Prudential), in particular that: The poor performance of the with-profits fund in recent years has had an impact on the level of bonuses awarded. There was a fall in the value of his fund over the perio... (4 pages)View decision -
Decision Reference DRN4906098
24 Jul 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W’s complaint against The Prudential Assurance Company Limited falls into three areas: The business requested unnecessary security checks, His name was noted incorrectly on the business’ records and His payment dated December 2013 was incorrectly recalled and ... (3 pages)View decision -
Decision Reference DRN1586255
23 Jul 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs P complained about the advice she received from The Prudential Assurance Company Limited to take out a Free Standing Additional Voluntary Contribution (FSAVC) plan. backgroundIn August 1994 Mrs P had met an adviser from the firm who told her that she should take ... (2 pages)View decision -
Decision Reference DRN4645202
22 Jul 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A feels that The Prudential Assurance Company Limited (the business) has not administered his policy in line with the terms and conditions. In 2014 he asked to convert his life insurance policy into an investment one, but was eventually given quotes for various co... (4 pages)View decision -
Decision Reference DRN1501050
21 Jul 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M has complained that The Prudential Assurance Company Limited didn’t inform him that his policy was reviewable and that it failed to carry out his instructions. backgroundIn 1989 Mr M and his then wife took out a whole-of-life policy with a business which is now o... (3 pages)View decision -
Decision Reference DRN2929563
20 Jul 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr M complained that Prudential Assurance Company Limited (Prudential) made mistakes with his pension. This included a delay in sending information which meant he couldn’t make a decision about his pension. Mr M complains he lost money he paid to an adviser as a res... (2 pages)View decision -
Decision Reference DRN4381135
16 Jul 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs W complain about their mortgage endowment policy provided by Prudential Assurance Company Limited. They complain that Prudential didn’t write to them when it should have. Because of that they now have limited time in which to make arrangements for the rep... (3 pages)View decision