We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
-
Decision Reference DRN7042224
6 Jul 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr N has complained that The Prudential Assurance Company Limited (“Prudential”) has been unreasonable in denying him redress for a mis-sold mortgage endowment. background In my provisional decision of 2 June I set out why I was not minded to uphold the complaint. An e... (2 pages)View decision -
Decision Reference DRN2995787
25 Jun 2015 The Prudential Assurance Company Limited Not upheldBanking and creditMr and Mrs H complain that The Prudential Assurance Company Limited (“Prudential”) mis- sold them a lifetime mortgage. They complain the early repayment charge is too high. They want the early repayment charge reduced or waived.backgroundMr and Mrs H took out a lifetim... (2 pages)View decision -
Decision Reference DRN0408194
25 Jun 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsThe trustees, represented by a Claims Management Company, have complained about advice they received from The Prudential Assurance Company Limited in 2000 to invest £225,000 into a bond, in the with profits fund. The purpose of the advice was inheritance tax (IHT) planni... (4 pages)View decision -
Decision Reference DRN6460685
24 Jun 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs G complain that they are due a further bonus on their endowment policy. This is based on documentation they received at the time of the takeover of another business by The Prudential Assurance Company LimitedThey are also unhappy to have received no repl... (2 pages)View decision -
Decision Reference DRN0611010
24 Jun 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains that he was given incorrect information by The Prudential Assurance Company Limited about annual management charges (AMC) for an investment he was planning to make. background Mr C called Prudential on two occasions prior to making the investment to conf... (2 pages)View decision -
Decision Reference DRN4998960
23 Jun 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A’s complaint is that The Prudential Assurance Company Limited (“Prudential”) provided him with single life annuities rather than joint life as he is married. He also feels that he shouldn’t have been sold three separate pension plans.backgroundMr A had three pen... (3 pages)View decision -
Decision Reference DRN7521438
22 Jun 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr T’s complaint concerns the performance of his whole of life policy sold by The Prudential Assurance Company Limited (Prudential), since Prudential decided to make it a fully paid up policy in 2006. This meant that Mr T didn’t have to pay any further premiums ... (3 pages)View decision -
Decision Reference DRN0383459
22 Jun 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs K complains that The Prudential Assurance Company Limited (“Prudential”) has changed the amount that would be provided by her investment plan in the event of her death.backgroundMrs K took out an investment plan with Prudential in 2013. The plan included life assuran... (2 pages)View decision -
Decision Reference DRN3451056
19 Jun 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C has raised a number of concerns about how The Prudential Assurance Company Limited (“Prudential”) handled his annuity purchase in 1999, in particular that: His pension started a month later than he had requested. He should have been advised to add a spouse’s ... (5 pages)View decision -
Decision Reference DRN9569798
19 Jun 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains that the cash fund lost value. He says The Prudential Assurance Company Limited (“the firm”) gave misleading information. They did not warn of investment risk and said returns would be the same as for a deposit account.backgroundI issued a provisional de... (2 pages)View decision