We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN8336030
12 Jun 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr L is unhappy about The Prudential Assurance Company Limited (‘The firm’) deducting past Additional Management Charges (AMC) from his pension policy.backgroundMr L had a previous complaint upheld by a different ombudsman who stated that Mr L should be able to take be... (2 pages)View decision -
Decision Reference DRN8465799
11 Jun 2015 The Prudential Assurance Company Limited Not upheldInsurance (excluding PPI)Mr E complains about a claim declined by The Prudential Assurance Company Limited. He believes it ought to pay out his critical illness benefit. Prudential says Mr E does not meet the policy definition, so it cannot pay the claim. Mr E is also unhappy that Prudential... (2 pages)View decision -
Decision Reference DRN5617332
8 Jun 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr H and Mrs W complain they’re entitled to the £5,721 they were incorrectly quoted as the endowment policy maturity value by The Prudential Assurance Company Limited (Prudential) in a letter dated early April 2014. background One of our adjudicators investigated Mr H a... (2 pages)View decision -
Decision Reference DRN0397814
4 Jun 2015 The Prudential Assurance Company Limited UpheldInsurance (excluding PPI)Mrs B has complained about The Prudential Assurance Company Limited’s decision to decline to refund the premiums she has paid for an income protection policy since moving abroad in 2005.backgroundMrs B took the policy out in 1999. It provided a monthly benefit if she w... (2 pages)View decision -
Decision Reference DRN3959759
2 Jun 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W is unhappy that Prudential are unwilling to provide him with an enhanced annuity. backgroundMr W took out a life cover policy with Prudential in 2005. He was initially quoted a monthly premium of £10.37 for life cover of £40,000. However, this was increased t... (1 page)View decision -
Decision Reference DRN0761139
28 May 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs A’s late husband, Mr A, was advised to purchase an annuity by The Prudential Assurance Company Limited in 1998. Mrs A is unhappy that Mr A was not advised to include a larger spouse’s pension which would become payable to her on his death. backgroundMr A purch... (3 pages)View decision -
Decision Reference DRN4758604
22 May 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMs S is unhappy that The Prudential Assurance Company Limited (Prudential) failed to contract her out of the State Second Pension Scheme (S2P) between 2010 and 2012.backgroundIn 2010 Ms S requested that Prudential arrange that she be contracted out of S2P, and for h... (2 pages)View decision -
Decision Reference DRN3393923
21 May 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M complains on behalf of his sisters, Miss M and Mrs M about two whole of life policies. Mr M says that The Prudential Assurance Company Limited hasn’t been able to demonstrate that the policies are no longer in force. So Mr M is now claiming the current surrend... (2 pages)View decision -
Decision Reference DRN9993572
21 May 2015 The Prudential Assurance Company Limited Not upheldBanking and creditMr and Mrs D complain that the Prudential Assurance Company Limited would not allow them to transfer their equity release mortgage to their new home. This meant they had to pay an early redemption charge (ERC).backgroundMr and Mrs D took out the mortgage with Prudential ... (2 pages)View decision -
Decision Reference DRN7478361
20 May 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs R complains she was mis-sold a term assurance policy by The Prudential Assurance Company Limited (“the Prudential”). Mrs R thought she bought a whole of life policy with monthly premiums for life, payable on death only. She also feels her employee pension wasn’t ... (3 pages)View decision