We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN5229408
13 May 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs A complains that she was mis-sold a Free Standing Additional Voluntary Contribution (FSAVC) plan by The Prudential Assurance Company Limited (referred to from now on as Prudential) and that she should have been advised to purchase added years. backgroundMrs A met ... (3 pages)View decision -
Decision Reference DRN1284839
6 May 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMs C says The Prudential Assurance Company Limited did not update her address in 2011. As such, she did not receive policy lapse letters. Ms C took out a joint unit-linked whole of life policy with her former husband, Mr M. Ms C says she learned of Prudential’s err... (3 pages)View decision -
Decision Reference DRN3993188
5 May 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P has complained that The Prudential Assurance Company Limited (“Prudential”) misrepresented the annuity policy he purchased. Following his later understanding of how annuities work, he attempted to cancel the plan. Mr P says Prudential did not act on the cancellation no... (3 pages)View decision -
Decision Reference DRN6919004
5 May 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsThe complaint is made by the executor of the late Mr A’s will. The complaint is that Prudential Assurance Company Limited (who I will just call Prudential) didn’t pay the death benefit from a pension policy to Mr A’s estate. Instead Prudential paid it direct to Mr ... (3 pages)View decision -
Decision Reference DRN8515748
1 May 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs D complained that they did not know that The Prudential Assurance Company Limited had sold them a Mortgage Protection Policy. Therefore they feel that it was mis-sold to them.backgroundIn July 1993 Mr and Mrs D applied for a mortgage with the Alliance and ... (2 pages)View decision -
Decision Reference DRN6813107
1 May 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMs B’s complaint is that The Prudential Assurance Company Limited (“Prudential”) will not at th e c u rre nt t im e a llo w h er t o e xte nd th e te rm of h er p ensio n p la n t o a d ate o f h er c h oosin g.backgroundMs B signed an application form in 1996 for a... (4 pages)View decision -
Decision Reference DRN7364924
23 Apr 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr Z’s complaint is that he was pressured into choosing his annuity by The Prudential Assurance Company Limited (referred to from now on as Prudential) and consequently is unhappy with the amount that he is receiving. Mr Z has stated that he now wishes he had got ... (3 pages)View decision -
Decision Reference DRN7646359
22 Apr 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs L’s complaint is about her late husband’s annuity that was set up by The Prudential Assurance Company Limited (Prudential) on a single life basis.backgroundMr L had an existing pension plan with Prudential. In January 2009 he was sent a Pensions Options Selection for... (3 pages)View decision -
Decision Reference DRN4081827
17 Apr 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A has complained that he was misled by the illustrations he was given when he took out his pension policies with Scottish Amicable (subsequently taken over by Prudential Assurance Company Limited and referred to from now on as Prudential). Mr A is unhappy with the ... (3 pages)View decision -
Decision Reference DRN4364046
17 Apr 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C’s complaint is about the level of bonuses declared on his with-profits annuities with The Prudential Assurance Company Limited (‘Prudential’). In particular, he is unhappy as he believes the regular bonuses Prudential has declared has been negatively affected by... (3 pages)View decision