We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN7646359
22 Apr 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs L’s complaint is about her late husband’s annuity that was set up by The Prudential Assurance Company Limited (Prudential) on a single life basis.backgroundMr L had an existing pension plan with Prudential. In January 2009 he was sent a Pensions Options Selection for... (3 pages)View decision -
Decision Reference DRN4081827
17 Apr 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A has complained that he was misled by the illustrations he was given when he took out his pension policies with Scottish Amicable (subsequently taken over by Prudential Assurance Company Limited and referred to from now on as Prudential). Mr A is unhappy with the ... (3 pages)View decision -
Decision Reference DRN4364046
17 Apr 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C’s complaint is about the level of bonuses declared on his with-profits annuities with The Prudential Assurance Company Limited (‘Prudential’). In particular, he is unhappy as he believes the regular bonuses Prudential has declared has been negatively affected by... (3 pages)View decision -
Decision Reference DRN6253360
16 Apr 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs B complains that she did not receive the tax free cash and income the PrudentialAssurance Company Limited quoted to her after she transferred her pension to it fromHSBC. She believes that Prudential delayed the transfer after HSBC confirmed the value,and led her t... (6 pages)View decision -
Decision Reference DRN5302874
16 Apr 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMs W complains about a term assurance policy held with The Prudential Assurance Company Limited (“Prudential”). She says the policy was mis-sold as it wasn’t explained that the policy was for a specific term and she thought it was for whole-of-life.backgroundThe adjudic... (2 pages)View decision -
Decision Reference DRN1403129
14 Apr 2015 The Prudential Assurance Company Limited UpheldPayment protection insurance (PPI)Mr D says The Prudential Assurance Company Limited mis-sold him a payment protection insurance (“PPI”) policy.backgroundThis complaint is about a mortgage PPI policy taken out in August 1998. The policy was sold in a meeting and it provided cover for Mr A against accident... (2 pages)View decision -
Decision Reference DRN2722121
13 Apr 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsThe late Mrs S’s estate has complained that when Mrs S bought an annuity from The Prudential Assurance Company Limited, she wasn’t told that there wouldn’t be a proportional instalment on her death.backgroundMrs S selected her annuity options with the help of an Inde... (3 pages)View decision -
Decision Reference DRN4641045
9 Apr 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains about an investment held by his mother, the late Mrs C. He believes that as The Prudential Assurance Company Limited has no record the investment was surrendered, it should pay the proceeds. Mr C still holds the original p olic y d ocu m ent, which he be... (2 pages)View decision -
Decision Reference DRN9684311
9 Apr 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr D’s complaint is that The Prudential Assurance Company Limited (referred to from now on as Prudential) did not give him an enhanced annuity despite having high blood pressure and high cholesterol.backgroundMr D applied for an annuity with Prudential on 14 May 2010.H... (2 pages)View decision -
Decision Reference DRN0319727
9 Apr 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S complains that charges that The Prudential Assurance Company Limited are applying to his pension plan are excessive.backgroundMr S took out his Stakeholder pension policy over the phone in January 2003 and arranged to transfer benefits from another scheme into it. ... (2 pages)View decision