We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN3947636
2 Apr 2015 The Prudential Assurance Company Limited Not upheldBanking and creditMr and Mrs T complain that the Prudential Assurance Company Limited didn’t explain that they both needed to send in identification documents before the money from their life assurance policy could be released to pay off their mortgage. They say this resulted in them ha... (2 pages)View decision -
Decision Reference DRN7824315
31 Mar 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs H complains that The Prudential Assurance Company Limited gave her wrong information about her life cover policy. She says she understood her son could be named as the beneficiary of the policy instead of her husband. Mrs H says the incorrect information has cos... (2 pages)View decision -
Decision Reference DRN3996657
31 Mar 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMs D believes the delays in paying the maturity proceeds of an endowment policy byThe Prudential Assurance Company Limited caused her to incur unnecessary court and overdraft costs and interest. She is seeking recovery of these costs.background I issued my provisional ... (7 pages)View decision -
Decision Reference DRN8633246
31 Mar 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs H has complained that The Prudential Assurance Company Limited (“Prudential”) repeatedly failed to use the correct information when completing its Pension Review loss calculation. As a result she employed the service of a financial adviser to check this and incurred c... (4 pages)View decision -
Decision Reference DRN7074926
30 Mar 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs A are unhappy that The Prudential Assurance Company Limited has said that their endowment policy was surrendered in 1990, but isn’t able to prove that the money was paid to them. They say that they do not remember receiving the money.backgroundThe policy was... (1 page)View decision -
Decision Reference DRN1919222
27 Mar 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs C has complained that the adviser from The Prudential Assurance Company Limited did not make her aware of the in-house Additional Voluntary Contribution (“AVC”) scheme offered by her employer. He instead advised her to take out a more expensive Free Standing Addi... (2 pages)View decision -
Decision Reference DRN2964850
23 Mar 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs K have complained that, when they part-surrendered a guaranteed bond (“the plan”) in 2010, they were informed by The Prudential Assurance Company Limited (“Prudential”) that the “guaranteed minimum fund” (GMF) due after five years would remain intact and be re... (6 pages)View decision -
Decision Reference DRN7298551
20 Mar 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr C’s complaint is that The Prudential Assurance Company Limited (“Prudential”) refuses to reinstate the life cover plan attached to his pension.backgroundI set out my provisional decision on 29 January 2015, a copy of which is attached to this decision and forms par... (6 pages)View decision -
Decision Reference DRN4176590
19 Mar 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B complains that The Prudential Assurance Company Limited wrongly advised him. He says it told him the life cover element of his personal pension would continue if he took the pension as a repayment of his fund. He later became aware this wasn’t the case and would... (2 pages)View decision -
Decision Reference DRN0528376
19 Mar 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs K, who is being represented by her daughter, complains that The Prudential Assurance Company Limited is unable to locate full details of a policy which it says was encashed in 1999.backgroundMrs K took out a policy with Prudential many years ago. In late 2013 s... (2 pages)View decision