We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN2258569
17 Mar 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs L have said they were mis-sold a with-profits endowment policy by The Prudential Assurance Company Limited in 1988. Mr and Mrs L are represented by a claims management company.backgroundMr and Mrs L met the adviser in May 1988 and agreed to start the end... (2 pages)View decision -
Decision Reference DRN8563355
16 Mar 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs B complains that The Prudential Assurance Company Limited hasn’t kept her updated regarding the value of her old age endowment with life assurance plan. backgroundMrs B initially complained to Prudential. It explained that it was not its normal procedure to send ... (2 pages)View decision -
Decision Reference DRN5653064
11 Mar 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr D complains about a mortgage endowment policy. It was sold to him in 1994 by The Prudential Assurance Company Limited. It was invested 50% in the with-profits fund and 50% in a managed fund. The policy was taken out jointly with Mr D’s partner but has since been assigned to his sole ... (3 pages)View decision -
Decision Reference DRN2676767
5 Mar 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr R is unhappy that he is unable to exchange his annuity with The Prudential Assurance Company Limited (Prudential) for a cash lump sum. backgroundMr R had a personal pension plan with Prudential. He wanted to take his benefits in 2012. Prudential sent him annuity quotations on 29 Jun... (3 pages)View decision -
Decision Reference DRN8871119
5 Mar 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M complained to The Prudential Assurance Company Limited (Prudential) about his falling income since his with profit annuity was transferred to Prudential from Equitable Life. Mr M also noted that while his annuity income had decreased the Prudential share price had increased.backgro... (3 pages)View decision -
Decision Reference DRN1565494
5 Mar 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs F’s complaint concerns the advice she was given by The Prudential Assurance Company Limited (‘Prudential’) to take out a Free Standing Additional Voluntary Contribution (FSAVC) policy. She complains, through a representative, that the policy was not suitable for her, and she was not ... (3 pages)View decision -
Decision Reference DRN5922132
3 Mar 2015 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mr D is unhappy that The Prudential Assurance Company Limited turned down the claim he made under the disability section of his personal loan payment protection insurance (PPI) policy.backgroundIn late-2005 Mr D took out a loan and life cover to protect it. That loan was repaid early when... (2 pages)View decision -
Decision Reference DRN8914950
26 Feb 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs V complain about advice they received from The Prudential Assurance Company Limited (“the business”) to take a life cover policy alongside their mortgage. They say that the policy was not suitable. backgroundMr and Mrs V arranged a mortgage of £36,000 in 1992. They were sold ... (2 pages)View decision -
Decision Reference DRN8931725
24 Feb 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A, who is being represented by his financial advisor, is unhappy that The Prudential Assurance Company Limited (“Prudential”) has refused to bring his fund value in line with the figure it quoted on 17 September 2010. Prudential has explained that this quotation was produced using ... (3 pages)View decision -
Decision Reference DRN7006469
19 Feb 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B’s complaint is about the charges deducted from his Free Standing Additional Voluntary Contribution (FSAVC) pension plan with The Prudential Assurance Company Limited (Prudential). He is unhappy that charges continued to be deducted from the FSAVC although he was told in 2001 that no... (2 pages)View decision