We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN9965482
13 Feb 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr J and Miss K complain that the policies arranged on the life of their late mother by The Prudential Assurance Company Limited were misleading because they were expected to cover the costs of their late mother’s funeral. They make this complaint as the executors of their late moth... (2 pages)View decision -
Decision Reference DRN6544526
11 Feb 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs F complains that The Prudential Assurance Company Limited breached her confidentiality. background Mrs F was notified that a policy she held was due to mature and she was asked which account she wished the funds to be paid into. She gave Prudential details of a new private account, ... (2 pages)View decision -
Decision Reference DRN8789794
23 Jan 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs E, on behalf of the estate of the late Mrs C, complains that The Prudential Assurance Company Limited passed sensitive information to her brother in error.backgroundMrs E is the sole executor to the late Mrs C’s estate and in early 2013 she made a claim on behalf of the estate in re... (1 page)View decision -
Decision Reference DRN0752189
22 Jan 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr L has complained about a whole-of-life policy he held with The Prudential Assurance Company Limited. He has explained that he took out the policy in 1963 and had forgotten that it existed. When he approached Prudential he was told that the policy had matured and a cheque for £4... (2 pages)View decision -
Decision Reference DRN1539125
19 Jan 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A’s c o m pla in t is t h at h e w as wrongly advised to set up a new personal pension with The Prudential Assurance Company Limited and redirect premiums from his existing policy.Mr A says the funds under his old policy would have benefited from a Guaranteed Annuity Rate (GAR... (3 pages)View decision -
Decision Reference DRN3912656
15 Jan 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W’s complaint relates to the advice he was given by The Prudential Assurance Company Limited (“Prudential”) to set up a second retirement annuity plan (“RAP”) instead of increasing the premiums to his existing plan. Mr W states he never wanted a second RAP and would like the value of th... (3 pages)View decision -
Decision Reference DRN4762678
15 Jan 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMs G has complained about The Prudential Assurance Company Limited because it cancelled her regular premium savings policy against her wishes and without telling her.backgroundMs G’s policy was originally due to mature in September 2010. But instead of taking the policy value at that t... (2 pages)View decision -
Decision Reference DRN8590134
15 Jan 2015 The Prudential Assurance Company Limited Not upheldInsurance (excluding PPI)This dispute concerns Mr and Mrs C’s life assurance policy held with the Prudential Assurance Company Limited. They do not believe the Prudential made it clear that critical illness cover had been declined for both of them in 2003.backgroundMr and Mrs C purchased the policy through an ind... (2 pages)View decision -
Decision Reference DRN3323545
14 Jan 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs A complain that The Prudential Assurance Company Limited is responsible for the late payment of the proceeds of their two mortgage endowment policies at maturity. They also say their policies were missold by Prudential.backgroundIn 2010, Mr and Mrs A complained to Prudential ... (3 pages)View decision -
Decision Reference DRN9022986
13 Jan 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs A has complained that she received unsuitable advice from The Prudential Assurance Company Limited (“Prudential”) in 1989 to contract-out of the State Earnings Related Pension Scheme (‘’SERPS’’). backgroundOne of our adjudicators investigated Mrs A’s complaint, who concluded that t... (3 pages)View decision