We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
-
Decision Reference DRN2740074
12 Jan 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr D’s complaint is about the reduced income he has been receiving from his With-Profits annuity since it was transferred from his former provider to The Prudential Assurance Company Limited (“Prudential”). He is concerned that eventually his income will be reduced to zero. backgroundIn ... (4 pages)View decision -
Decision Reference DRN6840951
12 Jan 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMs C’s complaint is that The Prudential Assurance Company Limited (“Prudential”) gave Ms C unsuitable advice to contract-out of the State Earnings Related Scheme (“SERPS”). backgroundOne of our adjudicators investigated the complaint. She did not recommend the complaint should be upheld... (2 pages)View decision -
Decision Reference DRN6082064
18 Dec 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr F has complained that his terminal bonus applied to his investment was lower than it should have been. He has noted that the performance of the with profits fund has been positive over the years and notes that this has not been reflected in his terminal bonus. He feels that The P... (2 pages)View decision -
Decision Reference DRN2194585
18 Dec 2014 The Prudential Assurance Company Limited UpheldBanking and creditMrs K complains that The Prudential Assurance Company Limited mis-sold her a lifetime mortgage. She is assisted in bringing her complaint by her solicitors. backgroundIn late 2008, Prudential gave Mr and Mrs K advice and in early 2009, Mr and Mrs K entered into a lifetime mortgage wi... (2 pages)View decision -
Decision Reference DRN0250060
12 Dec 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs Y complain that The Prudential Assurance Company Limited, trading as Egg made an error when they took out a joint life with critical illness policy. The business accepted a joint application and took premiums for a joint policy, but provided a single policy for Mrs Y alone. b... (2 pages)View decision -
Decision Reference DRN2548773
4 Dec 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs G has complained to The Prudential Assurance Company Limited about advice she says that it gave her in 1990 to take out an endowment policy. She complains that Prudential told her that the policy proceeds at maturity would exceed the target amount. Mrs G has also complained about the... (2 pages)View decision -
Decision Reference DRN8270537
3 Dec 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs A complain to The Prudential Assurance Company Limited about the advice they received in 1993 to start a mortgage endowment policy to cover and repay their mortgage loan. Mr and Mrs A say the policy was unsuitable and they were not prepared to take the degree of risk it prese... (2 pages)View decision -
Decision Reference DRN5390766
28 Nov 2014 The Prudential Assurance Company Limited Not upheldInsurance (excluding PPI)Mr and Mrs A‘s complaint about The Prudential Assurance Company Limited concerns the payment of a claim on their critical illness insurance policy. The claim was backdated, but Mr and Mrs A believe Prudential should have added interest to the claim value at a higher rate than it did.ba... (2 pages)View decision -
Decision Reference DRN7818761
27 Nov 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W has complained that The Prudential Assurance Company Limited (“Prudential”) has rejected his request to replace his monthly annuity payments with a one-off lump sum.backgroundMr W started drawing benefits from his pension plan in 2013. Mr W was unable to take his whole pension as ... (2 pages)View decision -
Decision Reference DRN9849139
26 Nov 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs N complain, through their representative, that The Prudential Assurance Company Limited has poorly managed their mortgage endowment policy. They also complain that Prudential has not clearly disclosed the policy’s charges and fees and has mismanaged their complaint about the ... (4 pages)View decision