We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN-4858690
11 Dec 2024 The Prudential Assurance Company Limited UpheldInvestmentsDRN-4858690 The complaint Mr H complains about the service (and administration) of his investment by The Prudential Assurance Company Limited, referred to as “Prudential”. To put things right, he’d like answers to his questions and compensation for the distress and inconvenience caused... (7 pages)View decision -
Decision Reference DRN-5083880
10 Dec 2024 The Prudential Assurance Company Limited Not upheldInsuranceDRN-5083880 The complaint Ms D and Mr W are unhappy that The Prudential Assurance Company Limited (Prudential) declined their income protection claim. They’re also unhappy with the service they’ve received from Prudential. What happened Ms D and Mr W took out an income protection policy... (5 pages)View decision -
Decision Reference DRN-5176248
10 Dec 2024 The Prudential Assurance Company Limited Not upheldInsuranceDRN-5176248 The complaint Mr P complains about the way The Prudential Assurance Company Limited handled a serious illness claim he made on a life insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve simply set out a summary of the key e... (3 pages)View decision -
Decision Reference DRN-4783562
10 Dec 2024 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4783562 The complaint Mr C complains that The Prudential Assurance Company Limited failed to provide him with accurate information on his investments. What happened Mr C couldn’t obtain accurate valuations of his investments through The Prudential’s online portal. He says The Prude... (2 pages)View decision -
Decision Reference DRN-4858015
6 Dec 2024 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4858015 The complaint Mrs T has complained about Prudential Assurance Company Limited (Prudential). She has said that Prudential have been administering her Prudence Savings Account which was held in trust incorrectly for over 24 years. What happened Mrs T and her late husband took... (2 pages)View decision -
Decision Reference DRN-5087980
5 Dec 2024 The Prudential Assurance Company Limited UpheldInsuranceDRN-5087980 The complaint Mr and Mrs M are unhappy that The Prudential Assurance Company Limited declined a claim made on their serious illness policy. What happened Mr and Mrs M have a policy which offers cover in the event that a policyholder suffers from a serious illness. Mr M claim... (3 pages)View decision -
Decision Reference DRN-4898115
4 Dec 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4898115 The complaint Miss L has complained, with the help of a professional representative, about a transfer of her The Prudential Assurance Company Limited (‘Prudential’) personal pension to a small self- administered scheme (SSAS) in September 2016. Miss L’s SSAS was subsequently... (11 pages)View decision -
Decision Reference DRN-5184738
3 Dec 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-5184738 The complaint Mr B complains that The Prudential Assurance Company Limited (Prudential) caused avoidable delays to the transfer of his pensions from a provider I’ll refer to as provider T. He also complains about the time taken to invest the funds once Prudential received th... (12 pages)View decision -
Decision Reference DRN-5135747
29 Nov 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5135747 The complaint Mr F has complained, through his representative, that The Prudential Assurance Company Limited (Prudential) undertook insufficient due diligence when transferring his personal pension to a Qualifying Recognised Overseas Pension Scheme (QROPS) in July 2016. Mr F... (9 pages)View decision -
Decision Reference DRN-5102989
27 Nov 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5102989 The complaint Mr G complains that The Prudential Assurance Company Limited (“Prudential”) has failed to treat him fairly when assessing the benefits due to him under a Personal Retirement Plan that he holds. What happened Mr G holds pension savings with Prudential that are i... (4 pages)View decision