We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN4962298
14 Nov 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B says that The Prudential Assurance Company Limited created delays when dealing with enquiries about his annuity, causing him a loss. Mr B is also unhappy that Prudential declined his request for an enhanced annuity, despite his medical condition being on its list of conditions wh... (4 pages)View decision -
Decision Reference DRN6739878
14 Nov 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr C is unhappy with the transfer value he received when he transferred his personal pension plan with The Prudential Assurance Company Limited (Prudential) to his employer’s pension scheme. He is also unhappy with Prudential’s customer service – Prudential initially said that it had ... (3 pages)View decision -
Decision Reference DRN4073652
14 Nov 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B complains that The Prudential Assurance Company Limited didn’t inform him that the unemployment benefit under his term assurance policy wouldn’t pay out if he wasn’t resident in the UK when he told them that he had moved abroad.backgroundI issued my provisional decision in October 2... (2 pages)View decision -
Decision Reference DRN1161538
11 Nov 2014 The Prudential Assurance Company Limited Not upheldInsurance (excluding PPI)Mr C (representing Mr B) has complained that Mr B’s home insurance policy was mis-sold by The Prudential Assurance Company Limited (Prudential) when it was taken out back in 1988.backgroundMr C has explained that the freeholder of Mr B’s property was responsible for insuring the buildi... (2 pages)View decision -
Decision Reference DRN0109373
6 Nov 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B complains about the final value of his mortgage endowment policy with The Prudential Assurance Company Limited. He also says that correspondence it sent in 2007 was misleading about the likely performance of the policy.backgroundPrudential did not uphold the complaint. It explained ... (2 pages)View decision -
Decision Reference DRN0371831
5 Nov 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A complains about an ‘adviser charge’ that was not refunded to him by The Prudential Assurance Company Limited when he cancelled an investment plan within 30 days of it starting.backgroundPrior to cancelling the plan Mr A called Prudential to find out how much of his investment he wo... (2 pages)View decision -
Decision Reference DRN7399818
30 Oct 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A has complained that the Prudential Assurance Company Limited (Prudential) is unwilling to commute his annuity into a cash lump sum.backgroundMr A converted his pension into an annuity with Prudential in January 2013. He took 25% of the total value as a lump sum and used the remai... (2 pages)View decision -
Decision Reference DRN1512119
30 Oct 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains (through his representative) that The Prudential Assurance Company Limited reduced the annuity it was paying him because it said it was paying an incorrect amount which was too high. The representative says that Mr C accepted the annuity quote from the business in good fait... (2 pages)View decision -
Decision Reference DRN5590100
28 Oct 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs A’s complaint is that the advice she was given by The Prudential Assurance Company Limited to contribute to a free standing additional voluntary contribution scheme (FSAVC) was unsuitable when there was an ‘in-house’ additional voluntary contribution scheme (AVC) available th ... (3 pages)View decision -
Decision Reference DRN7454939
27 Oct 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A’s complaint against The Prudential Assurance Company Limited (“Prudential”) relates to the amount of bonuses and the investment performance of his personal pension which is invested in Prudential’s with-profits fund. He is disappointed with the declared bonuses over the last ten yea... (3 pages)View decision