We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN7773403
20 Oct 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs B has complained that her personal pension policy with The Prudential Assurance Company Limited (“Prudential”) had accrued no value despite her paying into it for seventeen years.background Mrs B’s policy was set up following advice from Prudential’s adviser in 1996. In 2013 ha... (2 pages)View decision -
Decision Reference DRN4055121
20 Oct 2014 The Prudential Assurance Company Limited Not upheldInsurance (excluding PPI)Mrs A’s complaint about The Prudential Assurance Company Limited concerns its decision to decline her claim under the serious illness and waiver of premium (“WOP”) benefits of her PruProtect Essentials Plan.backgroundMrs A took out her policy in October 2011. It provided life cover, ... (3 pages)View decision -
Decision Reference DRN2167648
14 Oct 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs F complain that The Prudential Assurance Company Limited (“Prudential”) is responsible for the late payment of the proceeds of their mortgage endowment policy at maturity.Mr and Mrs F say they have lost out financially as a result of the delay in payment to their lender. They... (2 pages)View decision -
Decision Reference DRN0925893
10 Oct 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs and Mr M and their representative complain that The Prudential Assurance Company Limited mis-sold them a term assurance policy in 1981.backgroundMrs and Mr M took out a term assurance policy with Prudential in 1981 to cover Mr M’s life. They say they thought that the policy was... (2 pages)View decision -
Decision Reference DRN7641334
8 Oct 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs M’s complaint is that the Prudential Assurance Company Limited paid her less tax free cash than it said it would. She is also unhappy about the way Prudential handled the resulting complaint. backgroundIn November 2013 Mrs M contacted Prudential about taking benefits from her pensio... (2 pages)View decision -
Decision Reference DRN2158296
3 Oct 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs C complains that The Prudential Assurance Company Limited mis-advised her to opt out of her occupational pension scheme and is seeking appropriate redress. background Mrs C opted out of her occupational pension scheme in order to commence a Prudential policy in 1990. Prudential’s... (3 pages)View decision -
Decision Reference DRN4414641
3 Oct 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs B’s complaint is about the late Mr B’s pension policy, which he held with Prudential Assurance Company Limited. She says she was assured by Mr B (her late husband) that she would be entitled to receive income from the policy for a period following his death. However, after Mr B pas... (2 pages)View decision -
Decision Reference DRN5416744
30 Sep 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMs K complains about the sale of a mortgage endowment policy in 1984. The product provider for the policy was The Prudential Assurance Company Limited. In summary Ms K says the policy was unsuitable, was not needed and should not have been sold to her.backgroundThe complaint was bro... (2 pages)View decision -
Decision Reference DRN6714516
30 Sep 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs B have complained to The Prudential Assurance Company Limited about the advice they received to start an assurance policy in 1993. The policy combined a savings endowment with term assurance. They say they understood that they would receive the full sum assured at the end of... (2 pages)View decision -
Decision Reference DRN2949937
30 Sep 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs D complains that the Prudential Life Assurance Company Limited mis-sold her a level term assurance policy.backgroundIn 1998 Mrs D, a single mother with a dependent child took out life cover. She says she presumed that this was for the whole of her life. However, the business’ recor... (1 page)View decision