We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN3289355
30 Sep 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMs R has complained at the time it took for The Prudential Assurance Company Limited (“Prudential”) to process her request to surrender an endowment policy in November 2012. She has stated that an elapsed time of three months until the surrender cheque ‘cleared’ her bank account on 19... (5 pages)View decision -
Decision Reference DRN1905156
30 Sep 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs H complains that The Prudential Assurance Company Limited (‘Prudential’) delayed payment to her of the maturity proceeds of a mortgage endowment policy.backgroundMrs H’s policy was due to mature in July 2013. Prudential received a letter from Mrs H’s mortgage lender, which I will... (2 pages)View decision -
Decision Reference DRN0650144
23 Sep 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsThis complaint involves a Prudential Investment Bond (PIB) that Mr H took out on the advice of The Prudential Assurance Company Limited. Mr H says policy did not match his circumstances and needs at the time and as a result was mis sold to him. The complaint has been brought through a... (5 pages)View decision -
Decision Reference DRN0218138
23 Sep 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMs A complains she was given misleading information about the potential benefits of taking out a savings plan with The Prudential Assurance Company Limited in 1992. She has said that she was led to expect a much higher payment at maturity than has turned out to be the case.backgroundP... (2 pages)View decision -
Decision Reference DRN6348911
19 Sep 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMs A’s complaint is a bout the poor service and lack of information provided to h er by The Prudential Assurance Company Limited (Prudential) regarding the options for her pension funds. backgroundIn summary, my understanding is that Ms A is an American citizen who when working i... (3 pages)View decision -
Decision Reference DRN4766121
15 Sep 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr D’s complaint concerns the delay in transferring his pension fund to The Prudential Assurance Company Limited (‘Prudential’) for an annuity purchase. Mr D has said that the value of his pension fund fell as a result of the delay.backgroundMr D held a pension fund with another provi... (2 pages)View decision -
Decision Reference DRN3183604
10 Sep 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionssummary and background to complaintMr D and Ms E complain about a mortgage endowment policy they have with The Prudential Assurance Company Limited. Mr D and Ms E say that the policy performed poorly. They also say the business delayed paying the maturity value to them partly because i... (2 pages)View decision -
Decision Reference DRN8114813
4 Sep 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs F have complained that advice they received from The Prudential Assurance Company Limited (“Prudential”) in 1998 to invest three capital sums of £10,000 in a with- profits bond was unsuitable for them.They are represented by a claims management company, which has said that: ... (3 pages)View decision -
Decision Reference DRN7150839
4 Sep 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr B has complained about the advice he received in 1994 from The Prudential Assurance Company Limited (‘Prudential’) to take out a free standing additional voluntary contribution (‘FSAVC’).backgroundThe adjudicator who assessed this complaint did not uphold it as he saw no evidence that... (2 pages)View decision -
Decision Reference DRN4976500
22 Aug 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A is unhappy that he was advised in June 1992 by a The Prudential Assurance Company Limited (“Prudential”) adviser to invest into a Prudential FSAVC policy rather than his in-house AVC scheme. backgroundMr A arranged a FSAVC policy with Prudential in 1992 after a meeting with one o... (2 pages)View decision