We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN8998243
20 Aug 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsThis complaint involves a Prudential Investment Bond (PIB) that Mrs H took out with The Prudential Assurance Company Limited. Mrs H does not feel that the policy matched her circumstances and needs at the time and as a result was missold to her.backgroundMrs H invested £20,000 into a P... (2 pages)View decision -
Decision Reference DRN0027108
19 Aug 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr F complains about the amount of interest The Prudential Assurance Company Limited added to his endowment policy when payment was delayed. It applied the Bank of England base rate and Mr F says this rate (0.5%) is too low and unfair. backgroundMr F complained to Prudential – initially... (2 pages)View decision -
Decision Reference DRN7326624
15 Aug 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr L complains that The Prudential Assurance Company Limited (“Prudential”) mis-led him about the type of pension he had. He says he was given information indicating he had a personal pension when, in fact, he had a Retirement Annuity Contract (“RAC”). As a result of this he did not, for... (2 pages)View decision -
Decision Reference DRN8991750
12 Aug 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs R is unhappy that The Prudential Assurance Company Limited (“Prudential”) has refused to pay her a spouse’s pension from her late husband’s annuity.backgroundIn April 2007, Prudential sent quotations to Mr R, showing various annuity options. Mr R selected an annuity that included a s... (3 pages)View decision -
Decision Reference DRN4891662
5 Aug 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A’s and Mrs B’s complaint relates to the fact that in March 2012, The Prudential Assurance Company Limited informed Mrs B’s financial adviser (who is also representing her in this complaint) that her life policy would be ‘reviewed’ in April 2013 and that no further premiums were d... (3 pages)View decision -
Decision Reference DRN7987918
1 Aug 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr E has complained that The Prudential Assurance Company Limited (“Prudential”) failed to provide him with sufficient documentation, specifically policy terms, when he purchased his pension plan in 1989. On attempting to assign part of his pension to cover a loan, Mr E was told that thi... (3 pages)View decision -
Decision Reference DRN4209004
30 Jul 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A is unhappy with the annuity income he is receiving as he believes it does not reflect the advice he was given when he was sold the policy.backgroundIn 2005, Mr A was advised by his Independent Financial Adviser (“IFA”) to start a ‘Flexible Lifetime Annuity’ with the Prudential Ass... (2 pages)View decision -
Decision Reference DRN5965789
25 Jul 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMiss D complains about The Prudential Assurance Company Limited cancelling her endowment policy. She is being represented by a relative, Mr D. Mr D has said that Prudential made it difficult for him to deal with it and resolve the problems after the plan fell into arrears. It was these ... (4 pages)View decision -
Decision Reference DRN4520310
24 Jul 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B is not satisfied with The Prudential Assurance Company Limited‘s proposals to put right an underpayment of his pension fund value at the point he transferred his with-profits pension policy out to an annuity provider in 2011. He does not consider Prudential has adequately explained ... (3 pages)View decision -
Decision Reference DRN4776788
23 Jul 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C has complained about the performance and administration of the with-profits annuity he holds with The Prudential Assurance Company Limited (“Prudential”). He is particularly concerned that the level of payments has fallen even during periods when the underlying fund performance has... (3 pages)View decision