We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN5197315
23 Jul 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMs B’s complaint is that she was advised by The Prudential Assurance Company Limited (Prudential) to take out a Free Standing Additional Voluntary Contribution (FSAVC) policy rather than join the in-house Additional Voluntary Contribution (AVC) arrangement available within her occupation... (2 pages)View decision -
Decision Reference DRN1333234
23 Jul 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsSummary of complaintMr and Mrs B complain about the performance of their mortgage endowment policy held with The Prudential Assurance Company Limited (Prudential). They are unhappy as they believe that Prudential has underpaid bonuses on their endowment policy, and has charged excessiv... (2 pages)View decision -
Decision Reference DRN0764646
22 Jul 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs and Mr C are unhappy about the maturity value of their endowment policy held with The Prudential Assurance Company Limited (Prudential). They believe they were given assurances by Prudential that their policy would reach its target value and they are concerned that other policy hold... (3 pages)View decision -
Decision Reference DRN9435551
16 Jul 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs K’s complaint concerns the investment performance of her endowment policy provided by The Prudential Assurance Company Limited (“Prudential”) in 1990. She is unhappy with the return she has received on her investment. She also believes that the re-projection letters provided by Pr... (2 pages)View decision -
Decision Reference DRN6323052
15 Jul 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A complained to The Prudential Assurance Company Limited (referred to from now on as Prudential) about a number of aspects relating to his with-profits annuity. However, at the centre of his complaint is the falling level of income he has received in recent years. He has also arg... (2 pages)View decision -
Decision Reference DRN3029927
10 Jul 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr D has complained about the service he received from The Prudential Assurance Company Limited (referred to from now on as ‘Prudential’) when setting up his annuity. Mr D is unhappy that he did not receive a gender specific enhanced annuity and he says Prudential did not tell him of the ... (4 pages)View decision -
Decision Reference DRN3026236
4 Jul 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionssummary and background to complaintMr and Mrs C have complained about their low-cost mortgage endowment policy sold to them by The Prudential Assurance Company Limited. They are unhappy with the investment performance of the policy as it has matured with a shortfall from the target amount... (3 pages)View decision -
Decision Reference DRN0158800
4 Jul 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr H’s complaint is that he is unhappy about the advice he received from The Prudential Assurance Company Limited to start a Free Standing Additional Voluntary Contribution (FSAVC) plan. He considers that the recommendation did not match his personal and financial circumstances at the t... (3 pages)View decision -
Decision Reference DRN7423543
3 Jul 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs D complain they were mis-sold a term assurance policy by The Prudential Assurance Company Limited. They say they believed the policy provided cover over the whole of their lives. Mr and Mrs D are also unhappy that they weren’t informed that the policy had ended and were surp... (2 pages)View decision -
Decision Reference DRN6652971
3 Jul 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr K’s complaint is about the enhanced annuity rate he received from The Prudential Assurance Company Limited (“Prudential”) after he asked for an additional quote based on his medical condition. His complaint is that the original quotation he received should have been enhanced, rather t... (3 pages)View decision