We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN5185792
30 Jun 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsand background to complaintMr T has complained to The Prudential Assurance Company Limited about the handling of the maturity of his mortgage endowment policy. Mr T has said that its actions caused delays in him receiving the proceeds of the policy, costing him money in additional mortg... (2 pages)View decision -
Decision Reference DRN2087527
27 Jun 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A’s complaint relates to the life cover that was sold alongside his personal pension plan with The Prudential Assurance Company Limited (“Prudential”). Mr A is unhappy that his life cover expired in May 2013, as he believed that it would run until the selected retirement date under his... (3 pages)View decision -
Decision Reference DRN0908646
24 Jun 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr G complains about the performance of his endowment policies with The Prudential Assurance Company Limited (‘Prudential’). background Mr G (and his spouse) took out two endowment policies with a predecessor company of Prudential to support a house purchase mortgage – each through a ... (2 pages)View decision -
Decision Reference DRN2870796
24 Jun 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr D’s complaint against The Prudential Assurance Company Limited (“Prudential”) is about the advice given to him about his pension arrangements. He has said that: He was led to believe that the benefits payable at retirement would be significantly higher than actually available. He ... (4 pages)View decision -
Decision Reference DRN1485935
24 Jun 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr K is unhappy with the maturity value of his mortgage endowment policy with The Prudential Assurance Company Limited. He says the underlying fund grew by 10% in the last few years of the policy term, yet his policy only grew by 4% over that period.backgroundThe adjudicator who conside... (2 pages)View decision -
Decision Reference DRN3946361
23 Jun 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A considers he was wrongly advised, that it was a compulsory condition of his mortgage to take out a life assurance policy with The Prudential Assurance Company Limited. our initial conclusionsOur adjudicator concluded the complaint should not be upheld. He found insufficient ... (2 pages)View decision -
Decision Reference DRN1573633
20 Jun 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionssummary of complaintMr C has complained to The Prudential Assurance Company Limited about the performance of his mortgage endowment policy. He says the commission payments and fees deducted from the premium payments have had a large impact on the performance of his policy, which has led t... (2 pages)View decision -
Decision Reference DRN9095412
20 Jun 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsComplaintMr A’s complaint against The Prudential Assurance Company Limited is about the redress Prudential added to his policy in 2010. As Mr A did not retire in 2010 he believes that Prudential should recalculate his loss at retirement. Prudential has refused to recalculate the redres... (3 pages)View decision -
Decision Reference DRN4912263
18 Jun 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr H’s complaint is about the advice he was given by The Prudential Assurance Company Limited to start a pension policy to support repaying his mortgage. Mr H believes that the policy was mis-sold to him. Mr H also believes that this policy was sold to him as offering an endowment and p... (4 pages)View decision -
Decision Reference DRN6254655
18 Jun 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMs B is being represented by a claims management company. Her complaint about The Prudential Assurance Company Limited concerns the advice to invest in a with-profits bond. Her representative believes the investment was unsuitable for Ms B because of the risks involved and her need to a... (3 pages)View decision