We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN3698011
13 Jun 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs N‘s complaint about The Prudential Assurance Company Limited concerns the administration of their reviewable whole-of-life insurance policy. In particular they are concerned about the amount of life cover charges deducted from their policy in the latter years and that Prudential... (2 pages)View decision -
Decision Reference DRN4644869
11 Jun 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr F complains that he was mis-sold three mortgage endowment policies by The Prudential Assurance Company Limited.backgroundMr F complained to the business that he was mis-sold mortgage endowment policies in 1981, 1991 and 1995.The business upheld Mr F’s complaint about his 1991 policy ... (2 pages)View decision -
Decision Reference DRN8388084
30 May 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr E’s complaint is that The Prudential Assurance Company Limited (“Prudential”) failed to honour the fund value shown on a benefits projection for his personal pension plan, which was issued shortly before his selected retirement date.backgroundMr E received a letter from Prudential ... (4 pages)View decision -
Decision Reference DRN6001970
29 May 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A is dissatisfied with the way in which The Prudential Assurance Company Limited (“Prudential”) responded to his request for information about how his with-profits annuity worked and its performance. backgroundOur adjudicator wrote to Mr A on 26 July 2013 setting out his reasons for... (3 pages)View decision -
Decision Reference DRN7079918
27 May 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs B’s complaint about The Prudential Assurance Company Limited concerns the way the maturity of their policy was handled. The money was not available to them on the actual maturity date and they do not believe Prudential’s process is fit for purpose.backgroundMr and Mrs B’s poli... (2 pages)View decision -
Decision Reference DRN6782912
23 May 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A’s complaint against The Prudential Assurance Company Limited is about the performance of his Prudential Fixed Interest fund (“the fund”). Mr A said he was led to believe that the fund would generate a secure income with stability of capital. He felt this fund was suitable as it had... (2 pages)View decision -
Decision Reference DRN3916393
21 May 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs T’s representative has complained on her behalf that she was not aware that The Prudential Assurance Company Ltd was paying on-going ‘trail’ commission payments to “A”, the business that originally advised her about her with-profit policy. backgroundMrs T believes the commission ... (2 pages)View decision -
Decision Reference DRN4991787
13 May 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr R complains that he incurred bank charges because The Prudential Assurance Company Limited (Prudential) did not collect his monthly direct debit payment from the correct account. backgroundMr R had a whole-of-life policy funded by direct debits collected from his account with Bank A. H... (2 pages)View decision -
Decision Reference DRN2444482
9 May 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C’s complaint concerns the level of annuity he is receiving from The Prudential Assurance Company Limited (“Prudential”). In addition, he considers that he was coerced into taking a poor value annuity with Prudential because he believed a Market Value Reduction (“MVR”) would apply if ... (5 pages)View decision -
Decision Reference DRN0127298
9 May 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A’s complaint concerns his investment in a Prudential Flexible Investment Plan. Mr A complains that The Prudential Assurance Company Limited took £1,000 from his investment and paid this to the business providing the advice. Mr A is also unhappy that further commissions were paid to t... (2 pages)View decision