We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN1924481
7 May 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs A has complained about the suitability of the advice given by The Prudential Assurance Company Limited (“Prudential”) for her to contract-out of the State Earnings Related Pension Scheme (“SERPS”).backgroundThe adjudicator wrote to Mrs A in July 2013 with her assessment of the compl... (3 pages)View decision -
Decision Reference DRN1783203
2 May 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs N complains she was mis-sold a term assurance policy by The Prudential Assurance Company Limited in 1999. She says she was recently bereaved and in no state to receive advice at the time of sale and that she thought there would be a cash payment at the end of the policy’s term. back... (2 pages)View decision -
Decision Reference DRN9007329
29 Apr 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs T has complained about the performance of her mortgage endowment policy. She is unhappy that The Prudential Assurance Company Limited (Prudential) has failed to pay the target amount at maturity. She also believes that Prudential has failed to pay the further bonuses it promised ... (3 pages)View decision -
Decision Reference DRN5288865
25 Apr 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr A has complained that The Prudential Assurance Company Limited (“Prudential”) provided incorrect information regarding the value of his pension policies. He considers that this affected his retirement and tax planning, and believes that Prudential should pay the cost of him obtainin... (4 pages)View decision -
Decision Reference DRN0763470
25 Apr 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A has complained that The Prudential Assurance Company Limited (“Prudential”) is taking away the guarantee it gave him when he was advised to start the with-profits personal pension plan in 1981.backgroundUpon approaching his retirement date, Mr A asked Prudential to provide him with... (3 pages)View decision -
Decision Reference DRN5074743
24 Apr 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr K has complained to The Prudential Assurance Company Limited (“Prudential”) that, when he and the late Mrs K arranged to purchase their council house as ‘right-to-buy’ tenants, they understood that the mortgage of £21,000 arranged with Prudential was set up on an ‘interest-only’ bas... (7 pages)View decision -
Decision Reference DRN8584168
16 Apr 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr G and Mrs H complain about poor customer service from The Prudential Assurance Company Limited, when they changed their names on their mortgage endowment policy.background Mr G and Mrs H wanted to change their names on their policy from the shortened versions to the longer versio... (2 pages)View decision -
Decision Reference DRN5148629
15 Apr 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C’s complaint against The Prudential Assurance Company Limited (“Prudential”) is about the benefits available to him from his pension plan. He is unhappy that Prudential is not prepared to honour the benefits quoted in the illustration provided at the time of sale, despite the represe... (2 pages)View decision -
Decision Reference DRN5921248
15 Apr 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B’s initial complaint to this Service was that he received unsuitable advice in 1989 to contract-out of the State Earnings Pension Scheme (“SERPS”) and set up a personal pension plan with The Prudential Assurance Company Limited (“Prudential”). In addition, Mr B raised the following... (5 pages)View decision -
Decision Reference DRN3032559
15 Apr 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr E has complained about the value of his Prudential Assurance Company Limited (“Prudential”) personal pension plan (“PPP”) which he started in 1987. Mr E has said that at the time of the sale, or in the years since then, Prudential did not make him aware that his eventual retirement ... (2 pages)View decision