We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN2401208
11 Apr 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A’s complaint is that he received unsuitable advice from The Prudential Assurance Company Limited (“Prudential”) in 1988, to contract-out of the State Earnings Related Pension Scheme (‘’SERPS’’). backgroundThe adjudicator who considered Mr A’s complaint concluded that it should not be... (2 pages)View decision -
Decision Reference DRN4044089
11 Apr 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr A complains that The Prudential Assurance Company Limited (hereafter “the business”) did not inform him of the potential tax liability he would incur upon the early encashment of his investment bonds. He states he would have delayed the early surrender of the bonds and sought advic... (3 pages)View decision -
Decision Reference DRN4417804
10 Apr 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr R’s representative has complained that Mr R was unsuitably advised by The Prudential Assurance Company Limited in 1993 to take out a Free Standing Additional Voluntary Contribution (FSAVC) policy.Mr R said that he was unaware of the difference in charges between an FSAVC and his employ... (6 pages)View decision -
Decision Reference DRN7306233
4 Apr 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W has raised a number of complaints against The Prudential Assurance Company Limited (“Prudential”). In summary, he complains that: Tax relief has not been claimed on his behalf for the contributions he paid into his pension plan. Because of this, he considers that the policy w... (3 pages)View decision -
Decision Reference DRN3481993
4 Apr 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A’s complaint is about his Section 32 Buy-Out Bond with The Prudential Assurance Company Limited (“Prudential”). Mr A is unhappy that he has not received a 25% tax free lump sum from his final fund value at retirement. Mr A also believes that the plan was mis-sold to him. backgroundM... (3 pages)View decision -
Decision Reference DRN3360441
31 Mar 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr E is unhappy with the service provided by The Prudential Assurance Company Limited (“Prudential”) when he requested an enhancement to his annuity. He wishes to move his annuity to a different company but Prudential will not allow him to do so.backgroundAn adjudicator detailed his fi... (2 pages)View decision -
Decision Reference DRN7545285
31 Mar 2014 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mr B complains that The Prudential Assurance Company Limited (‘Prudential’) incorrectly declined his claim under the critical illness section of a Payment Protection Insurance (‘PPI’) policy.backgroundMr B took out a personal loan in February 2005, the monthly payments under which were p... (3 pages)View decision -
Decision Reference DRN1505828
24 Mar 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr D complained that he was disadvantaged by the advice from The Prudential Assurance Company Limited to transfer benefits from his previous occupational pension scheme to Prudential, as he is now unable to retire early.In summary, Mr D has stated the following: He would hav... (3 pages)View decision -
Decision Reference DRN3160462
18 Mar 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A’s complaint concerns advice he received to transfer preserved benefits from his occupational pension scheme to a personal pension plan with The Prudential Assurance Company Limited (“Prudential”).backgroundThe adjudicator who investigated Mr A’s complaint concluded that it should... (2 pages)View decision -
Decision Reference DRN9657967
17 Mar 2014 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mr and Mrs R complain that The Prudential Assurance Company Limited (“Prudential”) mis-sold them a mortgage payment protection insurance (“MPPI”) policy in 1999.backgroundOur adjudicator considered this case and was of the view that it should not be upheld. Mr and Mrs R did not agree wi... (3 pages)View decision