We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN2670008
17 Mar 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains that The Prudential Assurance Company Limited has not provided him with enough information about his with-profits endowment policy’s likely maturity value and final bonus. Mr C has also said that the business no longer provides a financial advice service that he can contac... (3 pages)View decision -
Decision Reference DRN4959487
17 Mar 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs H have complained that they believed the whole of each monthly premium they paid to a 20-year endowment savings policy recommended by The Prudential Assurance Company Limited (“Prudential”) in 1992 was dedicated to savings. However, when they received the policy’s maturity val... (3 pages)View decision -
Decision Reference DRN5314707
13 Mar 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs C has complained that a representative of The Prudential Assurance Company Limited mis-sold her pension policy, as she understood that she was arranging a savings plan to provide an income which was not taxable – rather than a taxable pension income.backgroundOne of our adjudicators c... (2 pages)View decision -
Decision Reference DRN2657905
13 Mar 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs E’s complaint is that she was inappropriately advised by The Prudential Assurance Company Limited from 1993 onwards to pay contributions to a Free-Standing Additional Voluntary Contribution (FSAVC) plan instead of the in-house AVC scheme that would have been available to her.backgrou... (3 pages)View decision -
Decision Reference DRN0906349
12 Mar 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr J’s complaint is twofold. First he complains that he received unsuitable advice from The Prudential Assurance Company Limited (Prudential) to transfer his accrued pension benefits from an employer’s occupational pension scheme (OPS) to a personal pension plan (PPP). Secondly Mr J comp... (3 pages)View decision -
Decision Reference DRN4081334
7 Mar 2014 The Prudential Assurance Company Limited UpheldPayment protection insurance (PPI)Mr and Mrs R complain that The Prudential Assurance Company Limited (“Prudential”) mis-sold them a mortgage payment protection insurance (“MPPI”) policy in 1998.backgroundOur adjudicator considered the case and was of the view that it should be upheld. Prudential did not agree with this... (3 pages)View decision -
Decision Reference DRN1131987
6 Mar 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs G’s complaint, made on her behalf by her representative, is about the advice that she received to contribute to a Free-Standing Additional Voluntary Contribution (FSAVC) policy with The Prudential Assurance Company Limited. In particular, she was not happy that Prudential did not ex... (2 pages)View decision -
Decision Reference DRN6129036
5 Mar 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr Q is unhappy with how Prudential has managed his pension fund and with the final value of his fund. He is unhappy that he had to transfer his fund to another provider and that his funds were switched to Prudential’s Cash Fund in 2001.backgroundThe adjudicator wrote to Mr Q on 28 Feb... (2 pages)View decision -
Decision Reference DRN4498156
4 Mar 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsThis complaint is about the investment performance of Mr A’s pension policy with The Prudential Assurance Company Limited (‘Prudential’). Mr A is concerned his later maturing pension policy (‘policy 2’) is estimated to produce significantly less income than a policy (’policy 1’) that pre... (3 pages)View decision -
Decision Reference DRN4918917
4 Mar 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S complains that he did not appoint a financial adviser when he took out a stakeholder pension plan with Scottish Amicable (now part of The Prudential Assurance Company Limited). Mr S wants any commission paid to that adviser to be refunded to his pension plan. backgroundA firm of fi... (2 pages)View decision