We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN-4961059
26 Nov 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4961059 The complaint Mr P complains that The Prudential Assurance Company Limited failed to provide accurate information to him about his retirement options and delayed following his instructions. What happened Mr P had two personal pension plans with Prudential. Prudential wrote ... (6 pages)View decision -
Decision Reference DRN-4879196
26 Nov 2024 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4879196 The complaint Mr B complains that The Prudential Assurance Company Limited unfairly reduced the maturity value of his with profits plan. What happened Mr B had a with profits plan that was due to mature in May 2023. In March 2023, he initially received a figure, online, that... (4 pages)View decision -
Decision Reference DRN-4987438
22 Nov 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4987438 The complaint Mrs F says The Prudential Assurance Company Limited is responsible for several failings in relation to the charges applied to her personal pension. She also says she wasn’t allowed to make additional contributions to her policy. As a result she says she’s suffe... (4 pages)View decision -
Decision Reference DRN-4955991
21 Nov 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4955991 The complaint Mr K has complained about a transfer of his personal pension with The Prudential Assurance Company Limited to a small self-administered scheme (“SSAS”) in 2016. Mr K’s SSAS was subsequently used to invest in overseas hotel property with The Resort Group (TRG). ... (9 pages)View decision -
Decision Reference DRN-4913040
21 Nov 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4913040 The complaint Mr P has complained that The Prudential Assurance Company Limited didn’t make it sufficiently clear, when he reached his normal retirement date of 60, that he could begin taking the guaranteed minimum pension (GMP) without a deduction for taking it before age 6... (8 pages)View decision -
Decision Reference DRN-5081904
19 Nov 2024 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-5081904 The complaint Mrs H is unhappy that The Prudential Assurance Company Limited paid her less than it led her to expect when her mortgage endowment with it matured. She wants it to pay out the value it told her about before the maturity and greater compensation for the stress a... (3 pages)View decision -
Decision Reference DRN-3425107
12 Nov 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3425107 The complaint Mr R has complained, with the help of a professional third party, about the transfer of his personal pension, which was held with The Prudential Assurance Company Limited (‘Prudential’) to a Qualifying Recognised Overseas Pension Scheme (‘QROPS’) in March 2016.... (11 pages)View decision -
Decision Reference DRN-5139119
11 Nov 2024 The Prudential Assurance Company Limited UpheldInvestmentsDRN-5139119 The complaint Mr T complains about the manner in which The Prudential Assurance Company Limited has administered his with-profits bond. Specifically, he submits that it misled him about the nature of the bonus declaration in February 2023, which has caused him to suffer a fi... (6 pages)View decision -
Decision Reference DRN-5088696
1 Nov 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5088696 The complaint This complaint concerns the transfer of Mr H’s personal pension with The Prudential Assurance Company Limited (Prudential) to a Qualifying Recognised Overseas Pension Scheme (QROPS) in October 2015. Mr H’s complaint was that Prudential failed in its responsibi... (12 pages)View decision -
Decision Reference DRN-4812872
30 Oct 2024 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4812872 The complaint Mr and Mrs B complain about an investment bond they held with The Prudential Assurance Company Limited (‘Prudential’). They say: The value of their investment dropped by around £7,000 between their 2022 and 2023 annual statements. The charges were high agai... (4 pages)View decision