We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN4533574
21 Feb 2014 The Prudential Assurance Company Limited Not upheldPayment protection insurance (PPI)Mr R complains that The Prudential Assurance Company Limited (“Prudential”) mis-sold him a mortgage payment protection insurance (“MPPI”) policy in 1998.The financial relationship at the heart of this complaint concerns a mortgage and related MPPI taken out by Mr R on his own. This ... (3 pages)View decision -
Decision Reference DRN3931573
18 Feb 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMs B’s complaint is that The Prudential Assurance Company Limited issued incorrect statements indicating that she could receive her entire fund as a tax free lump sum at retirement. She made a financial decision based on these and is now unable to repay her mortgage as a result.background... (3 pages)View decision -
Decision Reference DRN7577784
12 Feb 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsIn 1990 Mr B received advice from a representative of The Prudential Assurance Company Limited (“Prudential”) to start a personal pension plan. Mr B’s complaint is that he believes he should have been sold an ISA or another savings vehicle instead of a personal pension.backgroundThe a... (2 pages)View decision -
Decision Reference DRN8307031
12 Feb 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsIn 1990 Mrs B received advice from a representative of The Prudential Assurance Company Limited (“Prudential”) to start a personal pension plan. Mrs B’s complaint is that she believes she should have been sold an ISA or another savings vehicle instead of a personal pension.backgroundT... (2 pages)View decision -
Decision Reference DRN0336777
11 Feb 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr H complains that The Prudential Assurance Company Limited sold him a mortgage endowment policy that was unsuitable for his needs.Mr H took out his policy in 1999 when moving home. It had a term of 15 years, and a target of £47,500. According to the business, the policy was invested... (2 pages)View decision -
Decision Reference DRN6710623
5 Feb 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B has complained because he is unhappy that he has received a tax demand from Her Majesty’s Revenue & Customs (HMRC) as a result of The Prudential Assurance Company Limited (“Prudential”) not sending HMRC the correct pension notifications for three of his annuities.backgroundI sen... (2 pages)View decision -
Decision Reference DRN5051075
4 Feb 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr F has complained about the performance of his endowment policy as the proceeds have fallen short of the target amount. He feels that The Prudential Assurance Company Limited have mismanaged his investment. He has also said that he was not informed he could withdraw his money (surrend... (2 pages)View decision -
Decision Reference DRN1198962
27 Jan 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMiss T is being represented by her grandmother, Mrs E. Her complaint about The Prudential Assurance Company Limited concerns the sale of a savings plan taken out by Mrs E for her granddaughter’s benefit. Mrs E says she believed the policy would mature after 15 years, but has since discove... (2 pages)View decision -
Decision Reference DRN0687317
24 Jan 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A has complained he is being denied the option of taking his pension benefits from his Prudential Assurance Company Limited (‘Prudential’) pension policy as a lump sum. He believes he is eligible to do this under Her Majesty’s Revenue and Customs (HMRC) rules in respect of Trivial... (2 pages)View decision -
Decision Reference DRN6712651
24 Jan 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A complains that he was wrongly advised by The Prudential Assurance Company Limited (“Prudential”) to contract-out of the State Earnings Related Pension Scheme (“SERPS”).backgroundThe adjudicator who investigated Mr A’s complaint concluded that it should not be upheld. The adjudicat... (2 pages)View decision