We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN1324282
23 Jan 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr K complains through a claims management company about the sales of 6 mortgage endowment policies made by The Prudential Assurance Company Limited. The policies were sold between 1985 and 1998. He makes a number of points. In summary, Mr K complains that the policies were unsuitable b... (3 pages)View decision -
Decision Reference DRN0295409
17 Jan 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr B complains that the value of his plan fell in 2011. On investigation he realised the number of units held in his plan had reduced for no apparent reason. He complains about the way The Prudential Assurance Company Limited have administered his policy and the fact it has tried to cor... (5 pages)View decision -
Decision Reference DRN6536789
16 Jan 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr B has complained that illustrations he was provided by The Prudential Assurance Company Limited (“Prudential”) of the projected maturity value of an endowment policy due in February 2012 misled him to believe that he would receive more than he actually did receive.Furthermore, the ... (3 pages)View decision -
Decision Reference DRN0789997
15 Jan 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr V has complained through his son, Mr A, that correspondence issued to him by The Prudential Assurance Company Limited (“Prudential”) when he part-surrendered an investment bond in 2012 led him to believe that he had surrendered the investment in full. Specifically, the ‘chargeable e... (4 pages)View decision -
Decision Reference DRN7207677
10 Jan 2014 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs B’s complaint is that The Prudential Assurance Company Limited should have paid the late Mrs F the sum of £900. This was the amount payable from an annuity that was formerly held by the late Mr D. backgroundThis complaint was investigated by one of our adjudicators. He considered t... (3 pages)View decision -
Decision Reference DRN9556769
9 Jan 2014 The Prudential Assurance Company Limited Not upheldInsurance (excluding PPI)Mr B has complained that The Prudential Assurance Company Limited (“Prudential”) misrepresented the nature and terms of an income protection policy to him at the point of sale.While Mr B has accepted that the policy does provide a protection benefit, he was led to believe from the docu... (3 pages)View decision -
Decision Reference DRN1180199
9 Jan 2014 The Prudential Assurance Company Limited Not upheldInsurance (excluding PPI)Mrs C has complained that The Prudential Assurance Company Limited (“Prudential”) misrepresented the nature and terms of an income protection policy to her at the point of sale.While she has accepted that the policy does provide a protection benefit, she was led to believe from the doc... (3 pages)View decision -
Decision Reference DRN3917310
2 Jan 2014 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr D’s complaint against The Prudential Assurance Company Limited concerns the advice about the contributions that he could have paid to his personal pension plan via the carry forward option to utilise unused relief. He considers the adviser who, was his brother in law, misled him.back... (3 pages)View decision -
Decision Reference DRN3554227
30 Dec 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C has complained that an endowment savings policy was mis-sold to him by The Prudential Assurance Company Limited (“the business”) in January 1993 because he was promised a return of more than £40,000 at maturity. He subsequently received a final value at maturity in January 2013 of ap... (5 pages)View decision -
Decision Reference DRN8657986
17 Dec 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr D is unhappy that The Prudential Assurance Company Limited (“Prudential”) did not provide information that he requested about his pension benefits. He believes this resulted in him delaying taking his benefits and as a result he received less tax free cash and a lower annuity from on... (3 pages)View decision