We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN7697875
17 Dec 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr D is unhappy that last year his personal pension in payment only increased by 3%, whereas his former occupational pension scheme (OPS) benefits would have increased by 5.2%. When the transfer of his pension benefits from his former OPS to a personal pension was reviewed by the Prudenti... (2 pages)View decision -
Decision Reference DRN5282141
3 Dec 2013 The Prudential Assurance Company Limited UpheldInsurance (excluding PPI)Mrs A‘s complaint about The Prudential Assurance Company Limited concerns the mortgage payment benefit attached to her mortgage protection policy. Mrs A has recently been claiming under the mortgage payment benefit but Prudential stopped paying out when she reached a set age and befor... (2 pages)View decision -
Decision Reference DRN3450322
22 Nov 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs K complain that the policy they had with The Prudential Assurance Company Limited (“the business”) matured for substantially less than a very similar policy they had with another product provider. They query why that has happened.backgroundMr and Mrs K complained to the busines... (2 pages)View decision -
Decision Reference DRN5144561
20 Nov 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B has complained that The Prudential Assurance Company Limited (“Prudential”) acted negligently when failing to contact him when he reached his selected retirement date. As a result, he is now unable to take the benefits of the policy as a cash lump sum under ‘triviality’.backgroundOn... (2 pages)View decision -
Decision Reference DRN6409830
14 Nov 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C has complained about The Prudential Assurance Company Limited because it gave him incorrect information about the amount of withdrawals he could take from his investment bond. our initial conclusions Before the complaint was referred to us, Prudential apologised for its error... (2 pages)View decision -
Decision Reference DRN3646208
14 Nov 2013 The Prudential Assurance Company Limited UpheldBanking and creditMr and Mrs T complain that they were not aware that they would be charged fees if they transferred their mortgage to a new property and would like these refunded. They also consider that The Prudential Assurance Company Limited caused unnecessary delays in agreeing to the transfer.backg... (3 pages)View decision -
Decision Reference DRN2283606
6 Nov 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr B’s complaint against The Prudential Assurance Company Limited (‘Prudential’) is about an error in its valuation of pension policies that were transferred to his wife as part of a divorce settlement. Prudential initially offered him £273.10 as compensation, but subsequently said that... (2 pages)View decision -
Decision Reference DRN2769019
6 Nov 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs J has complained about how and when The Prudential Assurance Company LimitedPrudential switched her pension funds into its cash fund. background to complaintThe complaint was investigated by one of our adjudicators, who initially wrote to Mrs J in December 2012 explaining his view th... (4 pages)View decision -
Decision Reference DRN3539892
4 Nov 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsSummary and background to complaintMr V has complained about the performance of his endowment policy as the proceeds have fallen short of the target amount. Mr V feels that The Prudential Assurance Company Limitedhave mismanaged his plan. backgroundThis complaint was considered by one of ... (2 pages)View decision -
Decision Reference DRN3575943
29 Oct 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr D’s complaint is that a retirement age of 75 has been unilaterally applied to his personal pension plan with The Prudential Assurance Company Limited (Prudential), and that Prudential has informed him that an Early Retirement Charge (ERC) will apply to part of his benefits if taken... (4 pages)View decision