We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN3219414
22 Oct 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs A’s complaint to The Prudential Assurance Company Limited is about their mortgage endowment policy. They say it has not performed well and they face a shortfall. They also say that the process of smoothing and the acquisition of this fund by Prudential has contribute... (2 pages)View decision -
Decision Reference DRN5935371
7 Oct 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr J is being represented by a claims management company. His complaint about The Prudential Assurance Company Limited concerns the advice he received to invest in an ISA. His representative says the investment was unsuitable, particularly in view of the associated risk.backgroundFollow... (3 pages)View decision -
Decision Reference DRN6276498
4 Oct 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs A has complained that advice she received from The Prudential Assurance Company Limited (“the business”) in 2000 to invest in the Balance Trust fund of an Individual Savings Account (ISA) was unsuitable for her. She is represented in her complaint by a third party adviser.Specifica... (5 pages)View decision -
Decision Reference DRN3900827
3 Oct 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionssummary of complaintMr K’s complaint concerns the policy he took out with The Prudential Assurance Company Limited (the business hereafter). Mr K says that when the policy matured in 2003, he reinvested it on the, “understanding that it would return a reasonable rate of interest or bon... (2 pages)View decision -
Decision Reference DRN9329122
30 Sep 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionsThe complaint concerns the investment advice Mr B received from The Prudential Assurance Company Limited (the business) to start a Personal Equity Plan (PEP). Mr B is represented by a claims management company (“CMC”), which has stated the advice was unsuitable given his circumstances an... (3 pages)View decision -
Decision Reference DRN7897793
25 Sep 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr N has complained that The Prudential Assurance Company Limited (“Prudential”) failed to deal with his request for information on policies held by his late father-in-law in a timely manner. Specifically, he did not receive valuations for these policies for more than four months and fe... (3 pages)View decision -
Decision Reference DRN5190720
23 Sep 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs H, who are represented by a Claims Management Company (‘CMC’), have complained about the advice they received from The Prudential Assurance Company Limited. That advice was to progressively invest into a Prudential Prudence Gold Bond between 1996 and 1999. The Prudential Pru... (3 pages)View decision -
Decision Reference DRN9333279
18 Sep 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr and Mrs J have complained to The Prudential Assurance Company Limited (“the business”) at the delay in receiving the proceeds of an investment they surrendered in February 2012.Specifically, they believe that, as the proceeds were paid by cheque, the business should have added inter... (3 pages)View decision -
Decision Reference DRN1873154
10 Sep 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsThe complaint concerns a life assurance policy taken out by Mr S, which matured in 1999. The maturity proceeds were not paid out until 2012. Mr S was unhappy with the rate of return the Prudential Assurance Company Limited used to compensate for the delay. He was also unhappy that the... (2 pages)View decision -
Decision Reference DRN7795424
28 Aug 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs L have complained that The Prudential Assurance Company Limited did not cancel their term assurance policy when they redeemed their mortgage early in January 2010. our initial conclusionsThe adjudicator did not recommend that the complaint should be upheld. In summary,... (2 pages)View decision